Ruth G.
Difficult Journey
I paid this company to post my wiki profile and ran into barriers after barriers, and I emailed them and got an undeliverable response as if the mailbox was full. After seven months, I am still waiting for my wiki profile. they sent me a one liner that would be the finished work. There was an editor name attached to the sample and when I checked the status of that person's with wiki. His privilege to post was terminated. After I posted a review here saying the company was a scam my representative got in touch with me and claimed it will be another 2 weeks before my profile is posted. Again that was 3 weeks ago and they still have not completed the profile.
Response from The Wiki EditorsJul 22, 2024
We're sincerely sorry to hear about your experience. This absolutely is not the level of service we strive to provide. We understand your frustration and want to assure you we're taking this seriously. Your case has been escalated to the appropriate department for immediate attention. We'll be working diligently to resolve your concerns as quickly as possible. A dedicated representative is assigned to your case and will reach out to you within 24 hours to discuss a solution. And we'll keep you updated on the progress and ensure clear communication throughout the process. In the meantime, if you have any further questions or information you'd like to share, please don't hesitate to contact our desk.