The Whole Sale T-shirtsReviews of thewholesaletshirts.com

I ordered a sweater from this company in November 2021, with shipping to a town near Stockholm, Sweden. Due to a mistake from my side, the delivery address was incorrectly written. Package was returned because of this. I contacted the company via e-mail on 10 different occasions after this, owning my own fault in the matter and therefore offering to pay for an extra shipment so that my sweater could be shipped to me again. Unfortunately there has been great difficulties communicating per e-mail (I use Outlook). Now, almost one year later I have finally had a successful and good communication with someone named Kevin who works at this company. It stands clear from screenshots that I have seen that they for some reason ever only received 2 of my 10 e-mails. Likewise they showed me screenshots of several e-mails they have sent to me that I have never received. I previously wrote another review where I said that I think this company just does not care. After good conversation with Kevin, I have come to the conclusion that they do care. but for some reason it has been difficult to communicate successfully and many e-mails have been lost from both ends (mine and theirs). I don't really know why. I have never had this issue with other companies and (working in the customer service sector myself) I have used e-mail both at home and professionally for over 20 years. The company have now (September 2022) paid back the full amount plus transport costs to my credit card account. Not the solution I had asked for, but now I do believe this was the easiest/best solution in the end (even though I really wanted that sweater to be re-shipped - it looked really good and funny). I also think that this is a very honorable thing to do from their part, as originally the whole issue with delivery returned was my own fault. The frustration I have had during this past year was really that I believed that I was systematically ignored, when I asked and asked again; how I can proceed to pay for extra transport to get my package delivered to me again. In hindsight, it has been a matter of unfortunate bad communication and e-mails that for unknown reasons never been received from my end and theirs. I have all the time acknowledged my own fault in this, asking for help to correct my mistake by paying extra shipping fee. Thinking that all my e-mails were ignored, drove me to write a very negative first review. I have now decided to take that first review down and write a new one. I rate this company 3 stars (neutral) for this whole experience. In the end, they reimbursed my purchase fully, which is a very honorable thing to do when they did not have any fault in why the original package never made it to my mailbox. The reason for why I will "only" give a 3 star despite that the issue is now resolved in a very positive way, is that the communication has been very difficult for almost a year's time, up to last week when Kevin finally wrote back to me. I belive him when he says that they also have tried to contact me without success, but I have no good explanation for why it has been so difficult and why so many e-mails have been lost. Neither did he. So while I now do believe this is a company that believes in helping their customers and who try to do the right thing, I also know now that I will not purchase anything else from them in the future. The failure in communication was too great in the end for me to give them a second try. Perhaps next time the communication would be much more successful, who knows? But I don't want to risk ending up with a similar experience again. Thus I will from now on order from "closer to home". But I wish them all the best in the future. And I am thankful that after almost a year this issue got resolved. Also, all the best to Kevin and thank you for your help with this issue that is now resolved.