Steve S.
Between a Rock and a Hard Place
Actually, the website they designed and the logo created were all excellent. However, I have a real problem with the unwritten fees they hit you with. I was told by their salesman that they were a “one stop shop,” meaning they would take it from concept to launch for one all-in fee. A couple weeks after signing the deal, I was pressured into buying a “registration package.” They said that I needed to invest in this registration service or my site would just flounder on the web and not be correctly placed strategically in the search engines. This was to the tune of $3,000 to get this added to my account. Let’s jump forward to site completion. I signed off on the site deliverable and, was again, hit with an unexpected fee for hosting. They were asking for another $2,300 to host the site or the site would never see the light of day. What happened to the one stop shop business model? I think the approach to pricing the service is broken and the all-in mentality needs to prevail. I don’t have the additional $2,300 to host so my $1,000 web service investment appears to be for not. I’m so frustrated and disappointed I don’t know how to change the situation.