Pedro L B.
**Over $5,000 paid
**Over $5,000 paid, with little ongoing work to show for it** We hired Webnova to build and support our website. We were charged approximately $3,000 for a five-year domain/website arrangement, with the promise that SEO work would be performed. Altogether, we paid more than $5,000 for several services. After roughly a year and a half, we discovered that important webpages had not even been properly submitted to or indexed through Google Search Console. From what we could determine, the company designed the website quickly and then provided little meaningful maintenance or SEO work afterward. Our salesperson, who introduced himself as Oscar, periodically contacted me to sell additional services. After I repeatedly explained that I could not afford to spend more, he threatened to shut down our website. I escalated the issue to a manager who introduced himself as Alan. He initially listened and apologized, but the conversation ultimately turned into another attempt to sell me additional services. Based on our experience, we feel seriously misled about what we were purchasing and what services would actually be delivered. Anyone considering this company should demand a detailed written contract, itemized pricing, proof of completed SEO work, full ownership and control of the domain, and independent access to the website, hosting account, and Google Search Console before making payment. We are documenting our experience and considering filing complaints with the appropriate consumer-protection agencies and the FBI’s Internet Crime Complaint Center (IC3).