The Web Novas is a digital agency that not only strives to provide its customers with top-notch design services, but also the best customer service that they have experienced. Comprising of a team of dedicated professionals, the team has to its credit thousands of completed project deliveries and more.
The Web Novas (thewebnovas.com) has 21 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
thewebnovas.com
Website
thewebnovas.com
Category
IT & Communication
Location
Oakland, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Rude and Obnoxious - held me to ransom for more money due to delays at my end that couldn't control. Granted delay was excessive however they called, accused me of being non conformative and slapped an extra $300 charge saying if its not paid today they'll cancel project. I said I need a week and they literally declined. "its today or ***".
Oliver, Nathan & Ben - every single one of them at some point have been rude. Don't buy the dodgy accents either.
Response from The Web NovasMay 6, 2025
Thank you for taking the time to share your concerns. We're truly sorry to hear about your experience — especially if any of our team members came across as unprofessional or disrespectful. That is never acceptable, and we sincerely apologize if you felt pressured or mistreated at any point.
While we do have policies in place to manage extended delays, we also strive to be flexible and understanding of individual circumstances. We regret if our communication fell short of that standard in your case.
To fully investigate what happened and ensure this is addressed appropriately, could you please provide your Order ID or any additional project details? We want to review the full history of your case and follow up accordingly.
We value your feedback and would appreciate the opportunity to make things right.
Kind regards,
The Web Novas
GS
Gerri S.
Terrible service
Terrible service
Response from The Web NovasMay 6, 2025
I'm really sorry to hear that you had a negative experience. We’d like the chance to make things right.
Could you please share your Order ID or any relevant details about your project? We’ll review your case promptly and work toward a resolution.
Your satisfaction matters to us, and we’re here to help.
Regards
The Web Novas
SA
Steven A.
The Web Novas --> The Web Scammers
unfortunately, I was wrong about these Guys. They charged me thousands of dollars to build a website and I went with them for 5 years of hosting, after 1 year they said if I don't pay another $1100 for security features everything will be cut off. Scam to say the least. Don't appreciate this considering its my business. The Web Novas --> The Web Scammers
Response from The Web NovasMay 6, 2025
Thank you for your feedback, and we’re truly sorry to hear about your recent experience. We understand how important your website is to your business, and we never want any of our clients to feel misled or pressured — especially when it comes to ongoing costs and security.
Please know that transparency and client trust are core values we take seriously. We'd appreciate the opportunity to look into this matter in detail to clarify what happened and see how we can resolve it appropriately.
Could you kindly provide your Order ID or any relevant account information? This will allow us to review your case thoroughly and ensure the situation is handled with the care it deserves.
We value your business and hope to regain your trust.
Sincerely,
The Web Novas
TM
Tyler M.
SCAM - STAY AWAY
All of the reviews you see here are fake - this company is an absolute scam and will rip you off any way that they can.
Response from The Web NovasMay 6, 2025
I'm really sorry to hear that you had a negative experience. We’d like the chance to make things right.
Could you please share your Order ID or any relevant details about your project? We’ll review your case promptly and work toward a resolution.
Your satisfaction matters to us, and we’re here to help.
Regards
The Web Novas
AC
Ashley C.
Horrible Experiance
They didn't complete the work and put advertisements on my website which I asked them multiple times to remove and they never did. They also tried to sell me on hosting package and wouldn't complete my website until I bought it.
Response from The Web NovasMay 6, 2025
I'm really sorry to hear that you had a negative experience. We’d like the chance to make things right.
Could you please share your Order ID or any relevant details about your project? We’ll review your case promptly and work toward a resolution.
Your satisfaction matters to us, and we’re here to help.
Regards
The Web Novas
GA
Glen A.
⚠️WARNING⚠️ SCAM⚠️ CHOOSE ANOTHER COMPANY!!!
WARNING! This company is a SCAM!
This company which is not a registered, legal company or entity goes by many different names which is super sketchy. They also go by Creative Design Legend as well as many others. They have no registered agent in any state which means they technically cannot do business outside of California. If anywhere at all. Their address is fake and the multiple telephone numbers they use constantly change and cannot be traced. RED FLAG!
I was also warned by other ACTUAL design companies not to work with them. They harass and force people to write 5 star reviews before completing or even starting on your “project” or they use it as leverage against you unit you give them an outstanding review. It’s exactly what they did to me. It was an awful experience from the get go. My company was supposed to launch April 2022. I had to postpone until May of 2023 because nothing was ever completed on their end. No social media, no working websites, and no SEO. I lost over $300,000 in potential profit because of it. To make it worse I had to finally hire another legitimate website/media design company to do complete everything and it was a fraction of the cost (they completed it all in two weeks!) when I asked for them to transfer the domain name (which I own and paid for) to my current web designer they wouldn’t transfer it until I paid them another $2,000. So these five star reviews are not legit.
Needless to say I should have listened and actually done my research, that’s on me and an expensive lesson to learn. They stole and scammed me out of $20,000 to complete my website, e-commerce payment platform, social media management and a “guaranteed S.E.O, with absolutely NOTHING to show for it. This is all in a matter of 10 months! A complete waste of time.
I worked with Oliver, Mark, Fred as well as others. I had to follow up with them on the daily. All they’re good at is asking for money, and then make you wire the money to a holding company so you can’t contest it or report it to your bank. Which tells me they know exactly what they’re doing and they do it very well, scam and cheat people.
They have been reported to the FBI and Attorney General and are being investigated in multi states including Illinois, California and Wisconsin. Probably without their knowledge.
Please learn from my mistake. Do your research, ask questions and never pay for anything upfront or incomplete. I’ve learned it’s not the way this industry works.
Response from The Web NovasMay 6, 2025
I'm really sorry to hear that you had a negative experience. We’d like the chance to make things right.
Could you please share your Order ID or any relevant details about your project? We’ll review your case promptly and work toward a resolution.
Your satisfaction matters to us, and we’re here to help.
Regards
The Web Novas
CK
Christina K.
Harassing me
Harassing me. Calling me over and over after saying I’m not interested. Blocked them and they just keep calling from different numbers