The Violet VixenReviews of thevioletvixen.com

Bad customer service, and when I messaged them (multiple times) I didn't anything back. Only after did I send them an email did I get a tracking number for my order

It took over a month to receive my order. I was told they were having a hard time with shipments. I understand that, but I had to reach out to them in regard to the delay. I finally received the boots yesterday, they are beautiful.

Wonderful costumer service. Fast and honest replies about current production delays due to COVID backup. I’ve had multiple good experiences with Violet Vixen- just a heads up to anyone new- handmade pieces take longer than you might think. ;) But they’re worth the wait.

I placed 2 orders from Violet Vixen on Nov. 22, 2020 and have not received my orders yet. When I sent them emails to ask about the status of my orders they replied their warehouse is backed up fulfilling orders due to COVID. They had to close their warehouse to keep their staff safe. That's understandable but I haven't had issues with any other company similar to VV. I've received products from China that were ordered after my order date with VV. I will NEVER order from Violet Vixen again. Especially after reading all the other horrible reviews. I'll be lucky to receive any product at this point.

It took 6 and 1/2 months to receive a product. Very disappointed in that fact. The products however was awesome.

Well the message system needs work. I ordered a pair of steampunk boots, and they are coming completely off the platform in the toe. The box was crushed and dusty. I'm a little disappointed.

I never received the product I purchased 3 months ago.

If I could, I would give 1/16 of a star. There is NO POINT shopping with "Violet Vixen." I paid for an item on Sept. 6, 2020, and received it on April 1, 2021. BUT only AFTER I made posts on ALL the social media networks warning "Buyer BEWARE." Now, about the item itself- HUGE mistake. No, seriously! It is WAY TOO BIG for me! I have a 30" waist and 38" hips. So, naturally, when I purchased the Liliana's Cache Holster Waistbelt, I chose the "Regular 32-36 Inch Waist". When I FINALLY receive 'it,' a tag on the item reads "SIZE 26-30". IDK WHO did the sizing, but the ACTUAL measurement is 41.5"-49.25"!!! Wait. It gets better. I go BACK to the Violet Vixen website only to find- THEY DON'T HAVE THE ITEM LISTED- AT ALL!!! AND, they do NOT refund anything- other than for "store credit." Sorry. I WON'T be wasting any more time with them!