The VetsReviews of thevets.com

I called and set up an appointment. Once scheduled I must have received not less that 20 texts (one or two would have been enough) asking me to verify various things....no problem. I thought the $300 base price was expensive but I am new to the area and needed someone to check my dog out due to having diarrhea so I viewed this an nothing more than a urgent treatment visit (though I was given a $100 off for the first time visit, so $200) so I did expect a little more. The Dr. and vet tech arrived and were very nice, and then it started. The up sell for the membership to the Dr Greedy Vet club. I declined and the doc examined my dog and said we needed to run some tests and again the up sell was mentioned again. I again declined and she suggested that a senior dog panel to be run and stool study and due to my boy being a bit heavier than normal a thyroid test. They collected the specimens, and I paid the $447 and they went on their way, but not before mentioning the up sell one last time. Two days later I got a call and an email letting me know about the results. Turns out that my baby has hook worms and an low T4 (one indicator of thyroid disease) and it was suggested (wait for it) that a confirmation panel be run to make sure that this is truly the problem. The confirmation panel is $340 (BTW we don't even charge that much for human beings FIRST RED FLAG), to which I was a bit confused as to why they didn't do this to begin with, I mean if you suspected this then run the tests. Common sense dictates this. Also a repeat stool study to confirm the worms were gone. For the hookworms, the treatment for this, was going to be called into a online pharmacy called Mixlab to fill. The drug Panacur was called in (of course you can buy this OTC at most any pet store for way less than what these people charge) for the treatment of my dogs hookworms. Again you all should not be in the vet industry, you all missed your calling. You should be selling cars!!!! My father who was a car salesman all his life would have been impressed by the sly skill you kept the up sell going!!! You are no different than the multiple Doctors I have been working for the last 30 years. It is all about the money and that's it. So I will be looking for a local Vet and will definitely check pricing and prescription policies before making a selection. As for The Vet of Mooresville/Charlotte, I would avoid them unless you have lots of money and don't mind having you pocket picked once a month (The Dr Greedy Vet Club, which BTW is $99 a month per pet) or just don't have the time to go to your local Vet. So in summary if I would have continued with these people I would not be into this visit for close to $1000. Wow, now that impressive.

I have tried to schedule 3 different appt with this company. No call, no email, no response at all. I won't try again and neither should you.

Well I feel ripped off! Explanation of vaccine options beyond confusing. Tried asking a reasonable question, was interrupted and told to take the advice or not. Looking at the forms they sent after and they put my dogs sex wrong, which is concerning. Lack of attention to detail in one area means lack of attention to detail in all areas. Ended up paying almost $600 and not sure what for. Exam not thourough, ie. temperatures not taken, lymph nodes not examined or they would have known one dog is very sensitive in those areas. Save your time and money and go to a clinic that will take the time to do a proper exam and explain options clearly.

I established care with the vets in Sacramento (they are a chain with multiple locations but no offices). If you read carefully they are just a platform connecting vets to owners. I also have a diabetic pet and the guidelines are for as much care at home as possible but this is not a clinic! They assign you a doctor who works part time and have no support between care because they have few staff who do not work in your city. Technically they are not a “scam” but they are misleading and create the appearance of a clinic but are in fact just a web platform. There is no support between visits as your doctor may work 1-2 times per month. They recommended hospital stay, and refused to treat my pet and refused to even provide refills saying he is to sick for their clinic. Yet, what did he need? A simple glucose curve which is best done using a continuous glucose monitor (a simple patch). I paid thousands in care only to have my emails rejected, refused to answer questions and left me on my own with a sick pet. This js not a clinic anywhere it is a startup focused on profits over care and they will lie and violate ethical standards of care for the purpose of making profits by pushing away sick pets under the guise of “too complex.” They want well pets who need vaccines and checkups annually. Once it gets tricky you’re out of luck and pushed out. This is an investment whose intentions are not on care for animals. Look them up, see who is the real owner, question what they tell you. They will not like it and are experts at spinning the truth but get your pet to an actual clinic or a home veterinarian who provides continuity and care.

Be aware! I have a cat with diabetes and Pancreatitis, we have had a hard weekend with a flare up of the latter. At one point Scoop was in a coma state. First thing this morning I called to speak to a vet to see if there was any more I could do other than the recommended low carb diet and Kaminox so to prevent the above happening again. I was told they were understaffed and it would be tomorrow before I could speak to a Vet. This could cost Scoop his life!! The same receptionist has not placed my order of Insulin twice in the past. I decided that I needed to move to a Practice that has staff that can cover for absences and care about the life of it's patient!