The VetsReviews of thevets.com

This company is a money grab. They are so limited on what they can “treat”. Greedy corporation out of Israel…disconnected from real life and how to treat good employees. The technicians run this company. I’m a disgruntled ex-employee that can do a better job at it with my own company. So that’s what I did! They really screwed me over…but poor choices have bad consequences. Gonna learn soon Vets when I come after all of your clientele and run yall out of the city. Then the next city..and so on. Stupid name BTW.

Their annual plans are a scam. They provide only one exam appointment on a complementary basis. Appointments for any other issues cost $99 even with membership, contrary to the website. It is almost impossible to cancel.

The vets were nice enough, but the company is completely incompetent. I had to cancel my credit card after a few months and updated my new card on their site for the membership. They harassed me CONSTANTLY that my credit card was declined even though I kept updating it. When they finally got it straightened out they charged me $1000 all at once! It’s Christmas and I’m sole provider.

So the vets are competent. But the front office is deeply incompetent. The customer service is deeply incompetent. I paid for a service and they haven't delivered. The company is a real mess, there are multiple numbers which no one answers, multiple emails which no one answers and you basically have to schedule an appointment to get someone to talk to you. Avoid this company if you like smooth transactions and good customer support. Engage them if you like being ghosted, frustrated and insulted.

They won't stop spamming me via email or SMS. I had to set up special filters to get it out of my face. And they've started sending messages that imply an appointment has already been set up, seemingly trying to trick me into responding and confirming.

I've scheduled two separate visits, one in the morning in mid-July and another one late afternoon in late August. They cancelled both at the very last minute after I had booked a babysitter to help look after my infant during the visit ... and I've never seen anybody so this is how they treated me as a new customer, who's business they're ostensibly trying to win

Impossible to get in touch with. No showed 2 appointments. My dog needs his prescription, but no one will send it to the pharmacist. Terrible customer service.

6/10/2024 I will never use these people again. Bradley has severe problems with his tail. These people cancelled the appointment 15 minutes before it was to begin. $$$$$$$$ Care for my dog was second priority…