The Travel HouseReviews of thetravelhouse.us

This is an unprofessional and fraudulent company. I paid for a flight within the US. They promised to send the ticket 24 hours to the flight time and failed to do so. Hours to the flight and after several phone calls, their rep sent me an airline booking reference that turned out to be fake when I contacted the airline. After more calls, the rep now informed me that the ticket was canceled and suggested ridiculous alternatives. I had to source new ticket on the day of travel at huge cost. This company should be thoroughly investigated for fraud and obtaining by false pretenses by regulators and law enforcement agencies. It is a great disservice to allow them continue operation and fleecing innocent customers.

These people are scammers I booked a ticket. They did not book my ticket then wanted to charge me four times as much and said that that one was not available. I rebooked online in within five minutes with them for the lower price and they called me and said oh we told you the cheaper ones we’re not available even though they’re still listed they have more than 10 different flight flights to the destination that I was going the same day different airlines different times for less than $200 but yet they said none of those are available and want to charge me over 400 if you book with them, make sure you get a confirmation number for the airline not from them and also they wanna wait until two hours before your flight to send you the confirmation number

If there was a minus i would give them that. DO NOT USE. I had to cancel my flight and book another which I tried to do through them... when they eventually responded they refused a refund which I understood but then refused to cancel my flight because I was rebooking through them. My airline saw I had duplicate bookings so this caused me so much stress. Honestly the worst people and so rude on whatsapp trying to scam more money out of me.

I booked a return ticket and immediately received an email stating “Booking confirmed” with all flight details. Relying on this, I booked my connecting flights. 24 hours later, I asked for the PNR, only to receive a call saying the flight was not actually booked. This was shocking, as their own email had confirmed the booking. I explained that I had already booked corresponding flights and requested they look into alternative routes. Instead of taking responsibility, the agent argued with me, claiming they never said it was confirmed — even though I have their email as proof. When I pointed out that if the roles were reversed they would have deducted my money for any inconvenience, but here they had completely spoiled my travel plans, the agent said, “Now you’re fighting just for the sake of fighting.” I cannot understand how a customer service representative can speak like this. Nobody wants to “fight for the sake of fighting” when their trip has been ruined. Will they refund me for the extra tickets I had to book because of their false confirmation? No. Then at the very least, they should learn accountability and basic respect when speaking to customers, especially when the fault lies entirely on their side.

I bought my ticket to the USA from The Travel House all ok once they got paid .then about four day I got news that a relative passed away in the states . I had to reschedule my trip as the relative in the states needed to let me know when they would arrange for the funeral . When I contacted travel house they advice me that once I got a date to let them know . I did this and gave them the dates ..then I had to keep chasing them ..one after the other..useless Service When it got sorted out had to pay a extra £300 to reschedule with them …

The following review was removed because it was flagged by travel house. It now makes sense how they have decent reviews even though they lie. Here was my experience... These guys are scammers and fraudulent! These guys are scammers. From taking my Amex cc number and then saying they don't take Amex to then wanting more money than originally agreed upon to then asking me if he, Oliver, the agent I was talking to, could use my CC to buy himself a phone from Walmart, this whole process was a nightmare and illegal to say the least. We then called our airline directly and they said Travel House was flagged in their system for fraud alert. BEWARE Travel House is a fraudulent company. This was the text I got from the Travel House employee I talked with... "Hey viktoria... They are not accepting discover and amex card... And they have already deducted the amount from my salary... So there's only one way you can help me out... Iam looking to buy a phone from walmart online.. Can i make the payment from your card... I mean you are going to get a text or call from your bank about comfirming it and the cost for the phone is $167.00 USD..."