Mina N.
Bad sales reps - Nicholas
Already purchased 2 Rolex watches. Contacted sales for a third purchase and they were not responsive (Nicholas). Went with a different dealer. Update: The response below is not true. My email exchange was not missed, it was ignored after spending around $30k with them!
Response from The Timeless CollectorDec 5, 2025
Thank you for your feedback and for being a returning customer — we truly appreciate your past business. You are referring to 1 email out of a large email chain that was unanswered because we simply missed it. We’re sorry we missed your email and for the frustration that caused, but please note you could have easily followed up and we would have directly answered. If you would ever consider giving us another opportunity, we would be happy to assist you personally