The Tax ResolversReviews of thetaxresolvers.com

Response from The Tax ResolversJan 22, 2021

Hi Shane, We are very sorry to hear about the difficulties you experienced with your paperwork. We value your feedback, and appreciate your honesty. Most of all, we apologize for your experience. Since working with you over 18 months ago, we have made some internal changes and are working with a new tax firm achieving great resolutions. Our goal is to help facilitate your solution, while providing you with the tools and resources necessary to achieve it. We don't want you to ever feel our services were not sufficient, however we believe if given the chance, we could be of value to you. We'd like to offer a $50 credit towards future services rendered through The Tax Resolvers including tax preparation. We understand this doesn't resolve the issues from the past, and we want you to know that we hear your feedback and consider your points important. Regarding your settlement paperwork, could you please email us at [email protected] with more details on your case? Our Customer Satisfaction Department will keep an eye out for your email so we can be sure to attend to you right away. Best Wishes - TheTaxResolvers

Response from The Tax ResolversAug 27, 2020

Hi Charles, We are so sorry to hear you are not satisfied with our services. Please know that you are important to us, and we don't ever want you to feel that way. We show you hired us for an investigation of your tax matter and we presented an installment plan resolution that you declined. Please feel free to contact us directly at [email protected] if you'd like to reach us to discuss how we can potentially make this better for you. Sincerely - TheTaxResolvers

Response from The Tax ResolversJul 27, 2020

Hi Chris, We are so sorry that you are unhappy with our services. We don't ever want you to feel the way you do. Our goal is to help facilitate the best solution possible which in your case was negotiating your status, which our records show we did. We'd rather not speak specifically in a public forum to protect your privacy. Our ultimate goal though is for you to be satisfied and we would like the opportunity to earn your satisfaction. If there is anything further we can do please contact us at [email protected]. Our Customer Satisfaction Department will keep an eye out for your email. Sincerely - TheTaxResolvers

Response from The Tax ResolversJul 21, 2020

Hi Sunday, We are so sorry to hear that you feel nothing was done. We don't ever want you to feel dissatisfied or like our service was not beneficial to you. We show completing the investigation of your tax matter but you not going forward with the resolution phase of your tax debt. Could you please contact us at [email protected] with any updated information? Our Customer Satisfaction Department will keep an eye out for your email. We would love the opportunity to make this right for you, and help resolve your issue. Best Wishes - TheTaxResolvers

Response from The Tax ResolversJul 21, 2020

Hi Tarano, We are so sorry you are dissatisfied, I assure you that is not our intention. We truly care about helping you improve your situation with the IRS. We are sorry it's been such a difficult road. We would like to thank you for taking a chance on us, we understand that is a difficult thing to do, and we apologize that you feel we fell short. Looking at our notes we show that an installment Agreement was negotiated successfully with the IRS. We said that we would also look into amending your return if it made sense, which it didn't. We helped improve your situation the best that we could. We wish you the best - TheTaxResolvers

Response from The Tax ResolversJul 20, 2020

Hi Carole, We are very sorry to hear about the difficulties you experienced with us and the lack of communication. We don't ever want you to feel like our services were not helpful, you deserve the best. Since working with you, we have made some internal changes and are working with a new tax firm to help achieve resolutions. Our goal is to help facilitate your solution, while providing you with the tools and resources necessary to achieve it. We were not providing this quality of service to you previously, and we believe we made positive internal changes to help resolve these issues. We don't want you to ever feel our services were not sufficient, however we believe if given the chance, we could be of value to you. We'd like to offer a $50 credit to future services rendered through The Tax Resolvers. We understand this doesn't resolve the issues from the past, and we want you to know that we hear your feedback and consider your points to be important. We will use this as a teaching tool moving forward to ensure we are providing the best services our clients deserve. Could you please email us at [email protected] with more details on your case? Our Customer Satisfaction Department will keep an eye out for your email so we can be sure to attend to you right away. Best Wishes - TheTaxResolvers

Response from The Tax ResolversJul 20, 2020

Hi Ronald, We are very sorry to hear about the difficulties you experienced with us. We don't ever want you to feel like our services were not helpful, you deserve the best, and certainly not us dropping the ball. Since working with you, we have made some internal changes and are working with a new tax firm to help achieve resolutions. Our goal is to help facilitate your solution, while providing you with the tools and resources necessary to achieve it. We were not providing this quality of service to you previously, and we believe we made positive internal changes to help resolve these issues. We don't want you to ever feel our services were not sufficient, however we believe if given the chance, we could be of value to you. We'd like to offer a $50 credit to future services rendered through The Tax Resolvers. We understand this doesn't resolve the issues from the past, and we want you to know that we hear your feedback and consider your points to be important. We will use this as a teaching tool moving forward to ensure we are providing the best services our clients deserve. Could you please email us at [email protected] with more details on your case? Our Customer Satisfaction Department will keep an eye out for your email so we can be sure to attend to you right away. Best Wishes - TheTaxResolvers

Response from The Tax ResolversJul 20, 2020

Hi Joseph, We are very sorry to hear about the difficulties you experienced with us. We don't ever want you to feel like our services were not helpful, you deserve the best. Since working with you, we have made some internal changes and are working with a new tax firm to help achieve resolutions. Our goal is to help facilitate your solution, while providing you with the tools and resources necessary to achieve it. We were not providing this quality of service to you previously, and we believe we made positive internal changes to help resolve these issues. We don't want you to ever feel our services were not sufficient, however we believe if given the chance, we could be of value to you. We'd like to offer a $50 credit to future services rendered through The Tax Resolvers. We understand this doesn't resolve the issues from the past, and we want you to know that we hear your feedback and consider your points to be important. We will use this as a teaching tool moving forward to ensure we are providing the best services our clients deserve. Could you please email us at [email protected] with more details on your case? Our Customer Satisfaction Department will keep an eye out for your email so we can be sure to attend to you right away. Best Wishes - TheTaxResolvers