The Tax ResolversReviews of thetaxresolvers.com

Response from The Tax ResolversJul 20, 2020

Hi Eric, We are very sorry to hear about the difficulties you experienced with us, and that we did not meet your expectations. We don't ever want you to feel like our services were not helpful, you deserve the best. Since working with you, we have made some internal changes and are working with a new tax firm to help achieve resolutions. Our goal is to help facilitate your solution, while providing you with the tools and resources necessary to achieve it. We were not providing this quality of service to you previously, and we believe we made positive internal changes to help resolve these issues. We don't want you to ever feel our services were not sufficient, however we believe if given the chance, we could be of value to you. We'd like to offer a $50 credit to future services rendered through The Tax Resolvers. We understand this doesn't resolve the issues from the past, and we want you to know that we hear your feedback and consider your points to be important. We will use this as a teaching tool moving forward to ensure we are providing the services our clients deserve. Could you please email us at [email protected] with more details on your case? Our Customer Satisfaction Department will keep an eye out for your email so we can be sure to attend to you right away. Best Wishes - TheTaxResolvers

Response from The Tax ResolversJul 20, 2020

Hi Alan, We are very sorry to hear about the difficulties you experienced with communication. In a digital world, communication is key, and we fell short on this. We value your feedback, and appreciate your honesty. Most of all, we apologize for your experience. Since working with you, we have made some internal changes and are working with a new tax firm to help achieve resolutions. Our goal is to help facilitate your solution, while providing you with the tools and resources necessary to achieve it. We were not providing this quality of service to you previously, and we believe we made positive internal changes to help resolve these issues. We don't want you to ever feel our services were not sufficient, however we believe if given the chance, we could be of value to you. We'd like to offer a $50 credit to future services rendered through The Tax Resolvers. We understand this doesn't resolve the issues from the past, and we want you to know that we hear your feedback and consider your points important. We will use this as a teaching tool moving forward to ensure we are providing the services our clients deserve. Regarding your settlement paperwork, could you please email us at [email protected] with more details on your case? Our Customer Satisfaction Department will keep an eye out for your email so we can be sure to attend to you right away. Best Wishes - TheTaxResolvers