The Stash ShackYour one stop Headshop!!!!
The Stash Shack (thestashshack.com) has 172 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
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Showing 18 reviews with 1 star · Clear filters
Leonardo F.
horrible customer service been trying to get in contact for almost a week and still no response…
Response from The Stash ShackMay 17, 2022
Hello Leonardo, Thank you very much for your order. We see you ordered on the 27th and received it in 3 business days, on May 2nd. Only 5 days passed since you ordered and you item was delivered. Are you still in need of assistance? Please let us know. Thanks again
Ryan L.
Item came and broke after 1 hit. In my eyes this item came broken and I was told that I could get only get a warranty even though it was broken when it came to me because it broke after hardly a use.
Response from The Stash ShackApr 12, 2022
Sorry to hear that you had an issue with your product. We received your email with the claim and immediately contacted you and opened a support ticket with the manufacturer for your convenience. Since this item was used our store policy states that the manufacturer will replace the item.
John M.
I was sent the incorrect item - and so far TSS customer support has been nothing less than non-responsive. I have tried calling, emailing, Facebook messaging and their live chat. This is quickly approaching the 1 hour mark, and I have yet to be acknowledged.
Response from The Stash ShackApr 12, 2022
Sorry that you had an issue with your order. We received your email regarding the incorrect item and responded within 2 hours and took care of your issue. You had your correct product that same week. Let us know if we can be of any further assistance.
Tyler
I never purchased anything from this StashShack, yet I receive receipts and emails for someone who did. Make people verify their email addresses. C’mon, man. Bad form, stashHack
Response from The Stash ShackApr 12, 2022
Sorry to hear that you had an issue with this order. We received this order from your email and had all your information. Apparently someone got your information and used it without your consent. As soon as you contacted us, we credited the order back to the payment method. And a week later we received another email from you asking about the order status. Hope you were able to solve your issue, but from our end we provided the full refund to your payment method.
Austin R.
UFO induction heater was damaged during shipping. The camera on my phone doesn't function, so I can't get a replacement. Best part is I used sezzle, so I get to be reminded it of for the next several weeks.
Response from The Stash ShackNov 17, 2021
Hello Austin, We are very sorry about the trouble with your unit. We would be happy to replace your unit. Can you please ask a friend to take a picture of the damaged unit and send it to [email protected], with your order number on the subject. Once we confirm the unit is damaged we will send a prepaid return label so you can send your damaged unit back. We will send a new replacement free of charge. Your unit has a 1yr manufacturer warranty. Please get back to us @ [email protected] at any time Thanks
John
Sent me bad quality glass. Charged me to ship it to me and back just to get a refund. Avoid the over priced china glass
john D.
Reached out today to find out where my package was after chasing it for two weeks they don’t answer emails phone calls or texts. Was told my dr greenthumb stundenglass was going to be sent yesterday and that I would get follow ups throughout the day. It’s been 36 hours not one update. Mind you I have been texting emailing and in contact with them since last week. First was told because of the weather there were delays then was finally told it was their fault and it was falsely confirmed? How do you falsely confirm a six hundred dollar order? How come you can take money from my account but falsely confirm and not refund it right away? How come I as a consumer am chasing you down for a product that is suppose to be a luxury item? Shouldn’t I be on the top of the list when it comes to making sure it was packed and sent? I don’t understand how hard it is to send me something that I’ve ordered? I don’t understand how you can take my money and not send me any product? How is this even possible? Would be more than happy to share emails and texts. Owner called from Puerto Rico appreciated the gesture but was told they would give me an inferior product got full refund. Wont repeat.
Response from The Stash ShackMar 2, 2021
We are real sorry about your package, but It was an issue that was out of our control with all the snow storms and UPS missing pickups and then having a backlog of work. The first week we offered a full refund but you decided to wait. We have issued a full refund and we apologize, but this was completely out of our control as UPS already had the package and its still nowhere to be found.
Maynard L.
Sent me wrong stuff twice not happy with this company
Response from The Stash ShackOct 10, 2020
Hi Maynard. We are sorry about the wrong item sent to you. We provided a full refund to your credit card and did not ask for the wrong item to be shipped back to us.