The Sofa Cover HouseReviews of thesofacoverhouse.com

APALLING SERVICE. DO NOT USE. I bought a sofa cover which was delivered while I was away on holiday (it took forever to arrive). It transpired that it didn't fit our sofa and infact the the description on the website was inaccurate. I asked for a refund and I was offered 50%. I disputed this. They offered me 70% refund. I disputed this. Then another representative said I wasn't entitled to any refund whatsoever because my request was outside 14 days of delivery. I disputed this and he (Tom) proceeded to email me in BOLD and UNDERLINED text that I wasn't entitled to a refund or exchange. So rude. Absolutely zero sympathy, care or taking any responsibility. And going back on their word? What company does that?? I'm now putting effort into a complaint letter and ensuring I review them everywhere I can find on social media.

Highly recommend not ordering from this company. I ordered two covers, the first one was ok but not the colour it appeared in the picture. The second one was a completely different size than advertised. When I contacted the company 6 times to try and address the problem I never received a response. They are clearly not interested in providing a good product or customer service despite the policies listed on their website. Please spend your money elsewhere.

Do not order from this company. Very poor quality and won’t give a full refund despite their website. Keep offering me a percentage and telling me to gift it to a friend. It’s a joke, don’t give them your money

Took over a month for order to arrive. No instructions and very cheap material and didn’t fit even though I got a size bigger then needed. Emailed within a hour of opening packages. Paid $50 to return the items. I knew they were dodgy when Australia Post couldn’t even find their address on their system. It has been 5 weeks and still no response. I have tracking number so will contacting Australia post this week. Do not buy from them. Friggin useless

Ordered the covers to fit my 3 seater lounge and chaise. The material colour did not look like online and the covers did not fit my lounge even though the measurements on the website indicated they would. I paid over $50 to return them for a refund and the tracking says the package has arrived in China 10 July 2022. I have contacted several times to which they say they haven’t received the returned package. I emailed again over a week ago and no response this time. Looks like I have lost my money + more with returning the items. Lesson learned to NEVER buy from them again and I will ensure I tell as many people as I can to prevent others going through this also.

Emailed to get a refund and still waiting to hear back. Fitted my sofa but looks rubbish

I measured as per their instructions and ordered the 2 seater cover for my 2 seater sofa, it did not fit, i rang the company and they offered a refund or replacement, as i really wanted a cover i went for the replacement, they sent me the replacement (the 3 seater one) but this doesn't fit either. They are too narrow in width across the sofa. I contacted the company and they said that as i opted for the replacement that they will not let me return it for a refund. I have 2 covers and 2 cushion cases of no use. I am extremely disappointed with this company. They never advised this when they sent the replacement. I would not be buying from this company ever again.

I bought a cover, it's cheap quality and the colour is different to the website. They are not responding to email requests to return and exchange the item.