Graham
Rubbish Product, Rubbish Customer Service.
AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa upside down to tie the stupid cords underneath. Looks ugly, creases and loose fabric everywhere. Awful customer service, offered a 35% refund which I refused as I'm entitled to a full refund. Am currently sending my 6th email requesting refund. No return address, I guess they're based in China, where people don't have any rights.
Response from The Sofa Cover HouseOct 21, 2026
Hi Graham, we're sorry the covers didn't fit and that getting your refund was so difficult. That isn't how we want to treat anyone. Our refund policy is now published on our website: you can return an item within 30 days of delivery, we email you the return address, and we refund you within 24 hours of receiving your return. If this is still unresolved, please email [email protected] and we'll look at it personally. The Sofa Cover House team




