The Sofa Cover HouseReviews of thesofacoverhouse.com

Still not received the product

This is another one of those reviews: I wish I had read this before ordering. No communication, after 2 weeks of waiting I report to Paypal. They tell Paypal they sent it and tell me they have not received the order. The saga goes on as per other reviewers here. I stopped the conversations and escalated the case to Paypal. I will refuse the package when and if it ever arrives. The company is clealry a scam. The Kimberley from customer services mentioned by other reviewers is clearly automated. I thank those bothering to write reviews as I now also know the product is really poor when it does arrives. So, I can reject the package outright if it does get here. Update: I rejected the package with the help of my postie. It comes as if from UK with a warning that the sender if not the product manufacturer but just a distributor. They have it all sorted to make it as hard as possible for you to get your money back. I kept Paypal updated on my open case, they came through and, weeks on, the money is back in my account. DO NOT BUY FROM THIS COMPANY.

I ordered 2 covers on 28/12/22 and am still waiting for them to arrive even though they have been paid for. I have contacted the coy but no one has had the courtesy to reply to my enquiry. Hope the covers will arrive very soon

Order took 55 days to arrive despite the 5-10 day delivery they advertise. They weren't apologetic and certainly weren't interested in providing a partial/full refund during the 35 days I was waiting for the order.

Took 3 weeks to arrive, difficult to cancel and refund despite not being dispatched.

The product was poor quality with stitching incomplete. Attempting to get a refund and returning the item was painful, I had fortunately paid via paypal and after several emails from the Sofa Cover House offering me a 35% refund, then 50% refund I went through paypal and after further bartering managed to get a full refund and I returned the product to FRANCE. This is not a UK based company so please be aware. They have a very professional website which draws you in, check out TrustPilot for real reviews as I doubt very much this review will make it to their website.

The covers do not fit my couch. I have emailed the company asking about the return and refund process and a Kimberly just keeps replying to my emails with a semi automated reply telling me to watch the video and offering a refund which started at 25%, I said not I would like to return to which I received another email offering 50%. Again I said no and they have offered 75%, emails take 24 hours to respond too. Absolute joke. Now they are asking if I would like different covers. Frustrating and horrendous customer service!

Ordered the correct size. Received the wrong size. Asked for money back. No chance, only got 35% refund on a £64 order. Will definitely not be doing business with this company again.