The Sofa Cover HouseReviews of thesofacoverhouse.com

I measured my 2 seater sofa was less than max measurement for 2 seater cover with over 15cm leeway. Doesn’t fit and looks rubbish and they won’t refund. Complete waste of money

The Company is miss selling their items. I purchased 100% waterproof sofa cover in Aug 2021 and last week, my son accidentally spill water and it sip through the cover and has spoilt the sofa!! When I wrote this to the customer service, instead of clarifying the item, I was advised no refund as i have pass the 14 days period. WHY ARE THEY MISS SELLING THE ITEM. PLEASE BE WARN WHEN BUYING FROM THEM

My experience has been similar to other reviews. The sofa cover was not suitable, I requested a refund and was first sent instructions to fit the cover (already followed, it's not suitable), then followed refund offers of 35%, 50%, 70%. I'm still waiting for a reply as I just want a refund on an item that is not suitable. The customer service has been poor and slow. Overall a very disappointing experience. The company is based in the US, nowhere on their website does it say you have to return items to the US, it is a very misleading returns/refund page. Future customers beware!

POOR SERVICE. I requested a refund as the product was not suitable. So far I have had the following RSVP's: Explanation on how to fit the covers (no, I want my money back) 35% discount (no, I want my money back) 50% discount (no, I want my money back) 70% discount (no, I want my money back) PLEASE JUST GIVE ME A REFUND AS ORIGINALLY REQUESTED!!!!!!

Bought sofa covers from The Sofa Cover House. Measured everything; emailed them to check they would fit with the legs on our sofas (attaching photos) and went ahead with the order. They don't fit. The correct size is too small; the next size up is too big. They offer 100% satisfaction according to their site. I've been given instructions to fit the covers, been offered money off if I order another set, offered a 30% refund and today keep the covers (that don't fit) and we'll give you a 50% refund. Nowhere on their site do they say they don't give you your money back. I've even offered to pay the P&P myself just to get my money back. Customer satisfaction not guaranteed! I'm owed £88.

It hasn’t arrived! So no I can’t tell you if it’s any good

I tried to cancel my order before I had an email saying it was being processed. I hadn’t realised my partner had already ordered covers and didn’t need 2 sets. They told me it was too late to cancel but I could get a refund as soon as they arrived. When they arrived I didn’t open them and emailed for a refund. They offered me 35% I asked for 100% and they offered me 50%. Again I asked for 100% and explained they had said I could have a refund. They offered me 75%. I continued to argue. Eventually they gave me a 100% refund, but it was after over a week of emails back and to arguing my point. They say in their website that they offer full refunds and so they shouldn’t make it so difficult.

Firstly: the items are not what is advertised. For example if you buy a velvet cover it is actually fleece. Their customer service is DIABOLICAL. You keep receiving emails back that clearly have nothing to Do with yours and trying to return an item is a joke. They offer money off another purchase and refuse to give you a refund. Do not buy from them.