Michelle T.
First of all - Just don't get it
First of all, no refund policy present when purchasing. Secondly, even though I immediately turned around and said, this won't work, they refuse to refund. All this is, is a bunch of saved graphic sheets. The organization is annoying, makes it hard to find anything. WAY better to go rent a chart/infographic apo for a month. Go get Canva. They can work with Excel too. I won't be able to use any of this. Dated designs. =================== Adding after you added a response here. During checkout there is no information about it being non - refundable. It is only located in a small terms and conditions link down on the bottom of the page. Elsewhere I could have sworn I saw on your website that there is refund available, I guess that is for the yearly membership. From that I thought it would apply here with this LTD (MOST companies selling an LTD do, or they have it EASILY SEEN that it is nonrefundable. As soon as I purchased, I went to log on and I did NOT download anything during the time in between purchase and my asking you for refund, which was about 3-5 minutes. Only AFTER you said no, did I go download 2 of the items to see what they were. So don't tell untruths about this experience. I immediately asked you for refund. You refused. I had NOT downloaded anything. Again, hiding a no refund policy in a tiny link, that is NOT honorable business policy.
Response from SlidequestJan 14, 2023
Hi Michelle, Thank you for your feedback and we are so sorry to hear that our product did not meet your expectations. As for return policy, unfortunately it is invalid as you were able to download the demo and the templates without any problems. You may check our refund policy below: https://theslidequest.com/pages/refund-policy All our templates are 100% editable. The templates are arrange in order after unzipping the files. We also recommend to visit our website so you can save time by searching for the templates that will suit your current business needs. You can even check the previews to see if they tailor fit. As it may be too late to reconcile, I wanted you to know that I have used your experience within our customer satisfaction process to be sure that your feedback is valued. Please do not ever hesitate to send your message to [email protected] should you have any other questions or concerns. We are here for you! Sarah Customer Success Manager

