The Shade StoreReviews of theshadestore.com

wanted $700 dollars to measure my patio for drapes. I know it sounds unbelievable, yet it is true. here it is: Dear Dan, Thank you for your interest in our measurement services! We appreciate your request for an appointment with our professional team. Based on the location provided, you are outside of our standard coverage area. As a result, a measurement fee is required to move forward scheduling an appointment. Your Measurement Fee: 700

I scheduled a repair of a shade and told them about my bldg rules which included no workers after 4 pm. The first repair person arrived after 4 and was solo, even though it was marked as a 2 person job. I rescheduled. The second repair person arrived solo and could not do the job. I rescheduled. The third repair team once again arrived after the building stopped allowing workers. I now have a 4th repair team scheduled. I have lost countless hours of work waiting for people and being on hold to get repairs rescheduled. Whoever is on their repair and scheduling team needs to be fired Follow up: 2 installers finally arrived. They spent over 90 minutes before putting up a semi-working shade that they admit has internal problems with the mechanism and will not go up all the way. Now a 5th visit will have to follow. I can never get back the hours I spent waiting for repair people not to show up and being on hold waiting to schedule yet another visit

We are just NOT able to get in-touch with the store. Last year, after a prolonged wait of 3+ months, the team at Share Store installed a motorized shade (powered by solar) on our high ceiling with the agreement that they will come by every year to recharge the motor. The motor is beeping and we believe it needs to be charged but we can't reach the install site because of high ceiling. We have been trying to get in touch over multiple emails and multiple phone calls and there is just no response or acknowledgement. If someone at Share Store is listening, all we ask is to ack and schedule time to service the motor before it completely stops working. The product is great but the service is pretty bad.

I recently had custom made curtains installed by The Shade Store. Unfortunately, the installation was incorrect, leaving gaps on the sides that let light pass through on the roller. The other curtain is falling on the side. Despite sending several emails to the company, they were not able to even establish a plan to fix the issue. I received automated responses saying that the representative was on vacation or attending a showroom. As a consumer who paid a premium price for this service, I expected a premium level of customer service. I believe that a company that charges premium prices should be able to provide prompt and effective support to their customers. Unfortunately, in this case, I was disappointed with the level of service I received.

I installed cellular shades in my entire house. It took nearly three months for the order to arrive and the first time it was incomplete. Shades are fine but some of the pull cords started fraying a few months after install. I called to alert the company and they reordered new ones. First they didn’t get here at all. Second time around, they were the wrong color. Third time, they were too long. All this after multiple technicians came to take measurements, time spent on the phone, emailing and waiting at home for technicians to show up. Now I have no idea where I stand because they stopped responding. Their after care service is horrendous. Easy to say you guarantee a product for life but then can’t stand by your promise. Now I am left with no recourse but the Better Business Bureau and the California District Attorney so they can start investigating the company.

I am frustrated with my experience of after care from The Shade Stores based in Los Gatos , Ca. And Tiburon, Ca. Since we moved into our new home in September of 2023 I have been trying to get a new motor for one of our motorized shades which fell down and broke . In the meantime the Tiburon Store has been out to fix a couple of other issues and to measure for a new shade. Each time I have asked about the replacement motor and still I have nothing. I have been in contact with my local store in Los Gatos and have sent numerous emails to 2 employees , sent pictures of the part that’s required and followed up with them. I get promised that they will look into it but still nothing . I would not recommend this store based on my experience. Find a store where they follow through and really care about your custom.

Set up a trade account and ordered curtains for our home. The curtains were 1" too long. I had made it clear from the beginning I didn't want them dragging on the floor. When I complained, I was asked to pay a $250 technician fee for them to come and access even though I'd sent pictures. The local salesperson intervened and the fee was waived. It took 5 months for the repair to be done. Multiple emails and excuses. The local office seems to have no say in what needs to be done. After replying to an email asking how my order went, I was thanked and told they would look into the multiple problems. I asked for an additional discount on a future order, and they have gone dark. Horrible customer service. Especially to a Trade Account.

Bad quality product, breaks all the time. Custome service is very slow.