The Shade StoreReviews of theshadestore.com

Got a defective solar shade for 2x the market price. Asked for a replacement got no response

Zero response to issues. Awful customer service. It’s been almost a year since we paid for product without installation. Unbelievable.

It has been an ongoing terrible experience with getting shades and curtains for my brand new space. The product took five weeks to arrive. The installer botched the job, damaging my brand new walls by drilling unnecessary holes, smudging dirt on my new paint, leaving debris all over the floor, scratching the wall, and failing to remove unused materials. Additionally, none of the curtains worked as they should have, either from damaged/defective parts shipped or due to poor installation. Brandon, the project manager took a week to file "a report" and went completely silent. He provided no updates, no check-ins, and no follow-ups; he went completely silent after a site visit to confirm the damage/defective work despite saying he would be in touch. I had to chase him down. In fact, despite shelling out a lot of money for the curtains and treatments, there were no phone calls or emails updating me on the status of the damage from anyone; I had no idea if and when it would be corrected, or that the correction was even in the works. Since my designer recommended this place to me, she was vigilant about reporting this up the chain, but even that did nothing other than words of sympathy. No one reached out, no one called, no one responded to any specific issues, or provided any update on the status or timeline for the repair. If this was an online chop shop, I would say "you get what you pay for." But given how this store bills itself, how much they charge for the product, the treatment of their customers is absolutely abysmal. I envy those who had a good experience with Brandon or the Shade Store; I wish I could say the same. In addition to damaging my walls, the lack of communication, complete silence cost me thousands of dollars and countless hours of time chasing down anyone for an answer when the responsible thing would be to simply check in on your customer who was wronged and reassure them about the correction.

It was the worst experience ever. No support or care from the team

This is beyond unacceptable. We had a huge install at our property in Laguna beach. The shades started off great but one has failed. Trying to get in touch with the shade store to have someone come to fix it has been horrendous. We have called 5 times, sent 6 emails. Next step is actually going into the store. This has got to be the worst customer service I’ve experienced for a while. NOT DO USE THIS COMPANY.

terrible customer services.... avoid this company. I'v been trying for months to have them fix a blind. The product quality is also poor

absolutely non-existent customer service. AVOID LIKE THE PLAGUE!!! I spent 1000's of dollars on shades and went into the shade store to ask how to clean them because I was so worried about ruining them. I was told to "Use a magic eraser. Lightly wet and use". It RUINED my shades. They sent a person out who told me they needed to be replaced and the magic eraser should have been dry... again... never told that. Customer service has ignored emails and multiple calls. Absolutely disgusting!!!

Very poor after care and customer services. One of my blinds was faulty. It’s been almost 4 months and still no replacement.