The Shade StoreReviews of theshadestore.com

I haven't written a review in many years but to save people money and time PLEASE DO NOT USE THIS STORE OR COMPANY. They could care less about you. I spent over $20K on shades and drapes and the service and installation process was horrible. After waiting months for the shades/install date the installers arrived and knowingly installed mismatched wrong drapes in my bedroom without informing me that the wrong items had been sent or asking how I would like to proceed. I was shocked when I saw my bedroom and felt my home was violated after realizing the installers knew they were putting up mismatched drapes but went ahead and did it anyway without informing me of the problem and getting my consent to continue to install and swap out later. The drapes look terrible. My 'designer' Carlos Reyes was nice to me in the process but I guess just to get me to the sale. He seems to have gone MIA after the install. It'll be another month before this is fixed... AVOID- I thought this was a premium company but it's definitely not. I also found out too late they are not accredited by the BETTER BUSINESS BUREAU. Nightmare. Especially at these prices.

Spent $7000. Multiple failed installation attempts, wrong hardware, wrong headrails, outside mount instead of inside, projecting between 5-7 inches off the wall so it's not blackout and people can see straight into my bedroom. Karissa is not honest, she responds to these publicly but will not actually respond to an email or offer resolution. I am in progress of a chargeback and if that doesnt work I will file a lawsuit. They seem to derive pleasure in wasting people's time and creating frustration and delays instead of simply solving problems.

This is probably the worst company I have ever done business with. It took 6 months and multiple remeasures to get the shades to even fit. ....And wow are they ARROGANT!!!! Every time they messed up, they treated us as a problem. Now after 6 months we are filing a lawsuit.

Do not use The Shade Store. It is just as expensive as hiring an independent designer, but with TERRIBLE customer experience. I waited months for my draperies, spent thousands of dollars and then had a disrupted installation process due to the WRONG HARDWARE being shipped with my drapes, making install impossible. Their customer service is atrocious. I literally had half an installation in my primary bedroom for 3 weeks because they couldn't schedule the installer sooner...even though the corrected parts were finally on-site. My local designer at the Shade Store was NO HELP! I had to call Customer Service daily to try and get the service that was her job to provide. Their business model is severely flawed. Run away.

Currently facing many of the same issues flagged in earlier reviews. It's been over a month since the motor broke on the shade, with no idea of when we will ever get it back. They first scheduled, then canceled repair appointment because they did not have parts, rescheduled it for 3 weeks later, then announced that it should have been obvious from the photos that it needed to be sent back to the factory. Now no shade and no updates. A black hole of communication. Very disappointing and wish our designer had not used them.

Defective $4000 motorized shade. Seam fell apart after 1 month. They came and got it, put up cheap paper temporary which fell down after 24 hours. Over a month passed with no repair and no return calls.

I have spent a considerable amount of money with the Shade Store over the years, however when I tried to set up an appointment in recent months. I was blown off, staff scheduled appointments and did not show up and then they just stopped responding to phone calls. This was the Montclair NJ location. Beyond horrible customer service. I regret ever using them for my shade needs.

Two of my remote controls broke, which meant I couldn’t raise or lower my blinds. I ordered replacements, but it took more than two weeks for them to arrive. When they finally did, I followed all the videos and instructions but was unable to pair them. I called customer service again hoping to troubleshoot over the phone, only to be told that no technician is available for virtual troubleshooting for another week. That means I now have to wait yet another week before I can even use my blinds again. For such a premium brand, this level of customer service is extremely disappointing.