F Training A.
★☆☆☆☆
★☆☆☆☆ I paid this company approximately $1,800 a month for over a year to support sales and growth at my F45 studio. I repeatedly asked for more proactive lead follow-up and a strategy suited to a studio that needed to grow. Despite those conversations, I did not see the growth I had hoped for, and I continued finding leads that appeared to have fallen through the cracks. After problems with one team member, Cat, I expected a serious review of what had gone wrong and a clear plan to improve. Instead, another team member was assigned to my account without the recalibration meeting or growth strategy I had been asking for. I appreciated Kellie’s help with day-to-day operations, but my concern was that the studio needed consistent sales activity and accountability—not just operational support. I also raised concerns about what I was seeing in LoyalSnap: tasks appeared to be assigned or cleared without the follow-up calls I expected to see. I asked the company to investigate the activity and explain the gaps. I had also noticed a decline in return calls and texts and had brought that to the team’s attention. When I asked for an accounting of the services delivered, I was directed to our Slack conversation history rather than given a clear report of work performed and results. I was open about how difficult the expense had become for my business. After I gave notice to cancel, the owner proposed a more aggressive plan and a lower monthly price—changes I had been asking for long before cancelling. He also suggested that my studio might need a separate full-time sales manager. With roughly 30 leads a month, I did not feel that answered my central question: why weren’t the leads we already had being consistently contacted and followed up with under the service I was paying for? The final issue is the most troubling. I cancelled in writing on July 22, 2026. The owner replied in writing that I would **not be charged again** and that my final day of service would be August 21. Nevertheless, I was charged another $1,800 on September 1. I have asked for an explanation and a refund. I spent more than $21,000 with this company. My experience was one of repeated requests for better follow-up, limited visibility into what was being done, and a charge after I had written confirmation that billing would stop. I cannot recommend the service based on my experience.

