Thermo Fisher ScientificReviews of thermofisher.com

Many, many, many layers of incompetent management. They buy small successful companies and subsequently stop innovation and run R&D from the accountancy department. They say they want to make the world healthier, cleaner and safer but the world would be healthier, cleaner and safer if they had left the smaller companies alone. They are really only interested in profits. Customer service is almost laughable. Proud to have worked for Philips/FEI, saddened to see what Thermo Fisher has done with it.

I have 2 complaints. First, I ordered an antibody listed on the ThermoFisher website through our requisition system using the catalog number listed on the ThermoFisher website. I was then informed the next day that the catalog number was invalid. I sent a screen shot of the page with the catalog number, and then got a reply with a different catalog number (correct item) and a higher price. I told them to cancel the PO. A few days later, I was told they couldn't cancel the PO and it was already shipped. However, they shipped it on Friday so it sat all weekend without being frozen. The second issue was the policy for collecting past due payment. Sometimes our accounts payable department misses invoices. ThermoFisher contacted me more than a year after I ordered the item (the first I heard about it) and claimed they had sent multiple emails. When I requested the paper trail of these attempts, so I could help not have it happen again, they did not respond, but sent it to a collection agency despite my cooperation in trying to resolve the issue. I am not impressed, and wasted a lot of time on this. So, avoid ThermoFisher if possible.

It's amazing that your the only one of our OEM's that can't handle the simple task of technical support. It's pretty bad that it takes 24-48 hours to get help and I think it's a shame that your company thinks that this practice is acceptable. Thank god I have moved to Metler Toldedo, they respond to all calls immediately and actually put their customers first!

Their scientists are among the most talented in the industry, and their ability to solve complex problems using advanced biotechnology techniques is unparalleled. Their attention to detail and their dedication to quality are evident in everything they do. Additionally, their customer service is exceptional—they are always responsive and provide real-time solutions, which has made our collaboration both efficient and productive.

Purchased $30k down hole water loggers marketed for long term use. 70% failed in a year. Company didn't want to know about it.

I tried to order primers in the UK. Highly unprofessional staff taking long periods to reply to my messages and ignoring most of them. The primers were ordered several weeks ago and still no sign of them. DO NOT ORDER FROM THIS COMPANY.

In their application for employment, they have a REQUIRED section that asks US citizens "if" they are also a citizen of 4 other countries; North Korea, Sudan, Syria, Cuba or Iran. How prejudiced! There are a lot more countries that are allowed dual citizenship, but they ONLY look to "punish" those US citizens that happen to be born in the countries above, as if it their FAULT they were born there and have citizenship and families there, although they spend almost all their lives in the US and are US citizens in good standing and true patriots. NEVER TAKE A JOB WITH THESE PEOPLE. THEY HAVE A POLITICAL AGENDA, INSTEAD OF A PROFESSIONAL ONE!

I ordered a product on June 28 of 2023 from Fisher, on sale on their website. Received order confirmation via email with delivery date of July 28 2023. I called today to inquire on shipping as I've received no notificaitons it had shipped. I was told the order had been cancelled because it was discontinued. I asked what they will do, exchange for a similar item, etc. She said no. I told her that I should have been notified. She apologized in a placating tone with no real care at all. I ask again what solution they offer, she said they have no solution just tough luck. I don't normally do a bad review, but this company is not acting with integrity. I won't do business with them again.