Thermaltake TechnologyReviews of thermaltake.com

i boutgh thermaltake core x2 but the led of the front panel don't work (hdd led and the power led). I asked to replace the power strip but they said that for warranty i need to send back the whole big case to them. I asked if they sell it so i canbuy aftermarket and they said no they don't sell case parts. So beware if a case parts will broke after warranty you're left alone with it. Don't buy anything from thermaltake. They says to talk to amazon the place where i have bought it. Thanks god amazon has an excellent service that allowed me to order another case, trasnfer all the internal components to the new case and send back the faulty one.

I got a core v21 that was missing a filter, I requested a replacement and was willing to pay for it if I needed to and they ghosted me, I will never be buying from them again, buy almost any other brand people. These people will screw you

Bought two items for a new computer build, one with a rebate on it. Submitted rebate, got the email verification and status updates. Checked back later to see status and it said it was processed and mailed, so got rid of the rest of the packaging. Never received the mailed material, so I call and they tell me that I submitted the wrong barcode (it was for the other Thermaltake product I bought). I ask them if there is any way to still process the claim since they have the receipt that I bought one and they said I had to send the original barcode in. So even though they have proof that I bought it, I won't be getting my rebate and had they just sent an email stating I had the wrong barcode, instead of saying it was processed and mailed, I could have sent it much earlier. I like Thermaltake products but customer service is something I value very highly, I definitely will not do business with them again.

I've only ever owned 2 Thermaltake components. My Thermaltake Level 10 GT Snow Edition case and a 750W gold rated PSU. The case's power button broke within the first 3 months, but I never RMA'd it because I didn't want to disassemble my pc, wait for replacement, then reassemble it. Later, I took the front panel off to discover that it was simply pushed in too far. I also discovered how unbelievably cheap the quality of the case is, since it's all cheap plastic everywhere. Mind you, this is a $180 case!! Now less than a year after having the PSU, it is dying. As soon as I launch any game, the pc restarts itself even if the game isn't that demanding. I put the PSU in another pc and that one experienced the same issue, so I know 100% it's the PSU's fault. I contacted Thermaltake today and found out I have to have my original receipt from when I got it, then read online that I'll have to also cover shipping costs (not sure if true or not). I would have to drive 40mins one way to Fry's to try to get a copy of the receipt, so I am just going to scrap the piece of junk instead. It's not worth all that hassle over a $70ish PSU, especially if I have to pay for shipping. All they would do is ship me a replacement that would die in a few months anyways. Lesson learned, NEVER buying anything made by this crap company again.