Thermaltake TechnologyReviews of thermaltake.com

Poor product support. Bad RMA policies. An AIO liquid cpu cooler i have made by them didn't even last a year and 3 months. wants me to ship it into them and pay for it.

acquistato un alimentatore gf3 1650w già alla prima accensione rumori elettrici e scoppiettii di volta in volta ma non ne ho dato peso. dopo un mese Bang uno scoppio e fumo. Assistenza Italia inesistente contatto il sito e dopo 20 giorni mi rispondono dalla germania. purtoppo era andato a fuoco il sigillo..... di garanzia... non riparabile pertanto in garanzia e per di più dovrei spedirlo a mie spese. all'estero. per fortuna avevo speso solo 30 euro ( avevo un buono amazon in scadenza). sconsigliato e non solo l'unico ad aver avuto problemi. rimesso su il mio vecchio alimentatore .. tutto funziona e meglio

2 prodotti entrambi non funzionanti e nessuna possibilità di ricevere assistenza tecnica dal produttore

I orderd a pre-built system with a 4090 GPU, after 2 month of passing the GPU and computer back and forth, they told me nothing is wrong with my GPU, i called PNY and told them of my issue, and turned out the GPU was FAULTY!!! Thermal take does not respect their customers, and they should stick to what they're good at, customer service is not one of them. I received this PC from them December of 2022, they shipped me a bad computer, and returned it whilist doing nothing to improve my experience. After 5 times shipping things back and forth, nothing was fixed. I REGRET MY PURCHASE! now i am sending the GPU to PNY and it will take 6-8 weeks, if Thermal take took accountability and just replaced the GPU, this would not be an issue.

No recomiendo esta marca, les abri un ticket para una reparación o sustitucion de las luces rgb de una bomba de agua de esta marca y ni si quiera me han respondido. Cero atención al cliente. Si quieres comprar una cosa de esta marca y pensar que te va a durar toda la vida o que nunca se te va a romper sabiendo que no tienes respuesta a ello, es tu marca

Reached out to get an additional radiator mounting bracket for case so could run my duel radiators in back of case. Submitted RMA ticket on JUNE 2ND to get a replacement SET of brackets. The following week, June 8th, reached back out again via phone call and was told it would ship that week. Then nothing for the next 4 weeks. Its been 5 weeks total. I called today, July 8th, to cancel the RMA ticket as I had to redo my build due to it taking over a month and still getting the replacement parts. They then tell me that my RMA ticket has been on hold since June 4th, over a month, because they were confused on which mounting bracket I wanted. I was then told that they tried to contact me, on june 3rd, and thats why my order couldn't get sent out, because it was my fault for not getting that phone call. Even though every form of communication up to this point was i would be purchasing a set, both mounting brackets. The person outright lied on the phone call and stated that an email was sent out, and when I pointed I reached out via email on the 8th and 17th of June they then tried to change their story and said they called on the 3rd and left a voice-mail. Which my phone records show no phone call from them on that date. And all of this doesn't excuse the fact that their RMA department outright ghosted multiple emails made on june 8th and 17th. And how their customer service department MADE NO MENTION OF HOW MY ORDER WAS BEING HELD WHEN I CALLED ON THE 8TH OF JUNE AND EVEN WENT ON TO TELL ME IT WOULD SHIP BY THE END OF THE WEEK. These people are joke. They will ghost you. They will lie to you. AND THEY WILL BLAME YOU FOR THEIR INCOMPETENCE

3months and still waiting on an rma on a 2 year warranty power supply

terrible product, trash company.