The Return CompanyReviews of thereturncompany.com

We tried to use The Return Company twice, and twice they failed to deliver our items. We wanted to give them a second chance after the first mishap because they claimed the first item was missing due to "inventory issues", so we tried to buy a rug. Just like the first time, on the day of the delivery, they decide to notify us that the item was never available in the first place. One suggestion I would make is that if the item was missing inventory, that they should notify the customer ASAP, not until the order is processed and the customer is expecting the item. Very disappointing, can't say I recommend at all.

The moving company delivered the wrong chair during a scheduled delivery where I had to take time off from work to receive. They only text no phone calls. Would never use them again!

What went wrong??? Everything! This company supposedly has nice products for 1/3 of the price.. im not sure about the positive reviews though.. they are probably paid !! I tried to buy 3 counter stools at a great price which i agreed to pick up. I traveled 1 hr to get the chairs! Once i got to the storage area i texted customer service as “the contact person” was not replying”! The company told me , it was cancelled due to flood warning.. !!??? What !!.. i travelled 1 hr to get these chairs.. i got the flood warning as well on my phone but it stated if i was to cancel i would get charged 200$ !! I drove and roads were clear! No warning or nothing about how “THEY” canceled last minute and roads were clear!!… ok… lets let it slide and not warn me me until i text that i am waiting. They agreed they dropped the ball and would deliver my chairs the following Saturday for my “inconvenience “!!! Now Thursday rolls along, and they text me they can’t deliver Saturday.. Can i be available next Saturday?! Hahaha! Yes I’ve played this game before.. companies from China! These fake reviews and fake replies from the company apologizing is really distasteful! I would rather pay full price than to have to text, receive a reply, text again ect… its really surpising a company like this is still in buisiness! I would respect a “ hello we don’t know what were doing, please accept 10% off until we get proper management in place as they don’t have a clue about customer service” also they charge 79$ for you to pick up the merchandise!!!! Hello! This should have been my first clue! I don’t want a reply… everytime you reply is fake! Also, notice you can’t write a review on the company website!! Stay clear from this company and look on Amazon, ebay, walmart or even facebook market place.. found the same chairs for 10$ more but without the fake “ we are sorry and we are sorry again!” Save yourself the headache This is from the Chicago area review

I also don't understand why bed items were sent to me without fittings. The company didn't believe they were missing my parts at first. I emailed them for three days before they replied and I did miss an important beam in the middle. They forgot to mark the absence of the accessory when they recycled it. Isn't that a scam? The bed cannot function properly without this beam. They found a screenshot of a Twinsize accessory on Amazon and gave it to me. My bed is kingsize. No one at the company checked to see if accessories were missing? And instead of actively helping me contact the bed company to find the parts, they gave me $150 to get rid of. I'm exhausted from all this stuff. I needed to find my own accessories and re-call the movers to help me up the stairs. It took me a lot of time and cost me a lot more than $150 in expenses close to a thousand. The employee told me that all follow-up questions had nothing to do with the company. Yeah, but none of this is my fault. I'm not in New York, but I already have people staying at my house. I wouldn't let a friend sleep on the floor, would I? I can't believe they made me wait until I got back to New York to move up so I didn't have to hire a moving company. None of this is my fault. People in the company respond to emails very, very slowly.

Not customer service oriented - took the wrong box and tried to blame my doorman. And then charged me more to replace the box they took.

Purchased a bed frame from them and didn't receive all of the pieces. Contacted them four times by text and email over a two week period and never received a response. Incredibly disappointing experience - now doing a charge back on my card to get my money back.

Only received half our order. They wouldn’t let us return the dining chairs we did receive that were purchased to coordinate with the four chairs we never received. Horrible customer service. Will never purchase anything from “the return company” again.

Very bad customer service. Let us say no customer service you are on your own. Never return any calls or texts. They think they are doing a favor to you. May be it is okay in other countries but here I thought we cared for customers. Delivery person (lead of team) had big attitude and didn’t care for the furniture. When he started taking out covering blanket in the driveway, I requested politely, could you please take it once the chairs are inside the house. He made face and took first 2 chairs half opened. Then he took out the blankets in the drive way for remaining 4 chairs and brought them in. Definitely dirt got in the bottom. This was not a courtesy delivery. I paid dearly for these to be delivered. If their job depends on people like us ordering don’t they have the obligation to do it right? Hope I am not asking too much here. If this person has better skills and don’t want to do this job, go find what he likes. Hope company that hires these people read these reviews and train these people properly or find who is willing to do it right.