The Raw Food WorldReviews of therawfoodworld.com

I was pleased with the communication & personal letter enclosed.

Rawfood products are so potent and appears to be fresh. The prices are so reasonable I don't know how you stay in business. I always get my products within a reasonable time, I so appreciate that.

I ordered some Living Libations products from The Raw Food World. I received the order super fast & when I had a question, the customer service was prompt & so very helpful. I will definitely purchase from them again.

When my parcel turned up 2 days after I placed the order, I couldn't believe how quickly you had got it to me. Very pleased.

Just made my first batch of raw chocolate using the raw cacao powder I purchased from you and it was Devine!

I appreciate and enjoy what The Raw Food World has to offer and will continue to use them however I am frustrated with the lack of communication I received on my last order. They carry a particular raw vegan wrap that I use regularly and I ordered 10 packages which showed to be available. I was getting ready for a trip and would need these to take along and as the trip drew near, I wondered where my order was. I looked it up and noticed that the shipping/tracking info was blank on my order so I emailed and inquired (note this was a week after my order was placed) I didn't get a response for a couple of days and when I did I was simply told that the product was back ordered and would be awhile. This is not something I would expect from a reputable site (which they are), I would expect a notification that my order was on back order so I could make alternate plans. They did offer to cancel my order and issue a refund but I opted not to do that as I will need them regardless, but now I am faced with expediting a higher priced order and having to pay expedited shipping to get these for my trip. This was a disappointing customer service experience and I hope this feedback will encourage them to improve this aspect of their business.

Have not received latest order, always takes many days/weeks. Past experience shows lack of rotation at warehouse, as an example, 1 time I receive an expiration date on an item of 12/15 and months later, same item ordered again, I received an expiration date of 10/15. This has happened with numerous products. I've sent emails to raw food world that go unanswered, so when I can find another supplier for my raw foods, I will switch to them, until that time, I will continue to take my chances with order to the raw food world, just very unhappy with their service, or I should say, lack of service.

I appreciate the knowledge and expertise that this site offers.. That and the selection of products makes this my go to place