The Raw Food WorldReviews of therawfoodworld.com

I was thrilled when my order arrived, not only did I absolutely love every item that I did receive... the Speed of delivery was perfectly amazing! LOVE it!

I have been ordering from the Raw Food World for at least 3 years and have always been happy with the products and the service.

Over the last few years I have ordered from The Raw Food World quite a few times. I have been pleased overall. I also like that they let you know if something is on sale, what the expiration date is.

I have enjoyed all the products that I have purchased from The Raw Food World! They have fast shipping and always send a little freebie sample too! :-) I highly recommend their products and service.

Thanks so very much to everyone at TRFW for providing an outstanding source of the very best foods and such for optimal health. It is wonderful to be able to purchase with no worries, checking of sources, price comparisons or anything else. Sincere Gratitude.

Ordered several items, and found out after the packaged shipped (by chance) that some of them had been recalled for samonella contamination. When the package arrived, I checked the UPC codes on the items and they were indeed recalled (JEM Raw Cacao Hazelnut butter). Had to contact customer service to figure out what to do--they said to mail the items back and refunded just the cost of the items (i.e. i was supposed to pay for return shipping myself). The explanation for how these items were shipped in the first place was "I don't know, we had already pulled all of the JEM products due to the recall"....not very comforting--if I hadn't randomly been reading a NY Times article about something else that briefly mentioned the JEM recall in passing, I would never have known there was a problem, and eaten the recalled butter and could have gotten seriously ill. Between RFW's initial failure to enact the recall, and then subsequent response that made me pay for return shipping (when this was definitely zero % my fault) and did not compensate me at all for the time I had to spend figuring this out and dealing with it, it was a pretty terrible interaction that put customers in danger. I hope I was the only one who was sent this stuff, or people are going to get hurt. After this bad experience, and a prior difficult interaction with customer service, I probably won't shop here any more.

I have ordered many times over the years from this company and usually everything has been pretty good. But on my order before last my order was shipped missing 3 items. One item was back-ordered but that wasn't noted on my order and I was charged for it. I have written and called about that order and have never received the back-ordered item or been refunded for it. The other two missing items were mailed promptly once I brought it to their attention. If you are lucky to get a person to answer they are pretty helpful, but if you have to leave a message you have to be at home to receive the return phone call. Bummer! I will continue to purchase from this company because they have good deals on products that I like even though their customer service is pretty lame. Edited Review 12/16/15 Matt Monarch the owner of the company contacted me directly and he handled the problem for me. He is now at the company heading up customer service after the business was being inexpertly run by trusted staff members. Matt is a wonderful human being and I trust him to do the right thing. I am now very reassured by his presence and will continue to order from and support this business.

Very happy with quality price and service