The Raw Food WorldReviews of therawfoodworld.com

So far, good customer service (response, shipping, credit) & quality of products. I think once in the past, I had a slow response about a product, but no issue with getting credit. Sorry to hear about those who had a negative experience on the retreat. I would like to go to see for myself, though. I think Mr. Monarch should respond to criticisms/reviews. At the same time, I understand some people & companies seek to destroy the public's access to organic, healthy foods. They'd prefer us to eat contaminated, processed foods that make us sick, so that Big Pharma & the medical establishment can make huge profits.

Somewhat disappointed, I have been a RAWFOOD Matt monarch fan for a few years now, was so excited to order from the store, but it seems the last couple of orders have been messed up, I always spend an arm and leg on shipping and never receive my packages on time. Last order I bought was on cyber Monday, and still have not received my package and it is December 8 !!! Twice my orders were out of something and I was still charged until I called to ask why I was charged but never received the product. But to wait this long and such high shipping will make me think twice about ordering again. So unhappy and wish I had my order. ☹️ How does this happen ...

I've order many many times over many years and have had only one bad experience which the company did make right. I've found all products I have ordered to be good with the exception of 1 or 2 which can happen from time to time. I do recommend this company.

Me and my wife went to the raw food world retreat for Christmas and it was the worst experience we'very ever had at a retreat center. There was very little care for the guests. Matt Monarch has one of the biggest egos I've ever seen, only second to his partner Romeo who runs the sweat lodge and organizes the San pedro ceremony. Romeo was going around telling everyone they had parasites and even told the raw food chef she was a parasite! I highly recommend not going to this retreat center or buying anything from the raw food company. I know I won't and I wish we'do been warned before we made the mistake of going. Half of the guests including me and my wife left halfway into the retreat because we were so appalled by the treatment we recieved. If your looking for a good raw food experience check out the Ann Wilmore center in Puerto Rico or even the tree of life in arizona

RANCID NUTS - I'm a holistic physician and been a follower of Matt Monarch for many years. Recently I ordered two bags of organic nuts (Mac and Hazel nuts) , kept them in the refrigerator unopened, and three months later they were very rancid. Apparently customer service has changed recently at the Raw Food World, and the customer service person responding to my concern seemed disinterested that they can be selling an unhealthy product with rancid oils, and told me my product was over a month old so I'm basically out of luck. In each email as well as several Facebook messages to Matt Monarch I asked then to show my letter to Matt Monarch personally as a social media person is directing his sites for him. Eventually Matt seem to surface stating that it was him and that he would send me two bags of nuts to replace mine. The macadamia nuts were very rancid again and when I tried to correspond on Facebook I was unfriended and blocked. How you do one thing is how you do everything

In December of 2017 I ordered a case of one product. At that time, I could not reach any customer service people to help with questions I had about my first time order. I left a few messages and sent a couple emails and the company didn't respond. I gave them the benefit of doubt considering the holidays and all and went ahead placing the order. A month later the case finally came with the wrong product. It took several emails and phone calls to reach a person to speak to about their mistake. They told me they didn't have the product I ordered so they made an "on the spot" call to substitute the product I ordered for another. I said that was unacceptable and I didn't want the product they sent me. They said I could wait for the product I wanted to come in and they would exchange. They said they hoped the product might be in stock in about 6-8 weeks. I said that was unacceptable. They had $80.00 of my money for a product their website store said was in stock and now they want me to wait up to 8 weeks and hope the product comes in for stock. I said I wanted to return the case I had in error for a refund. During the one time I spoke to this one human being he said they would email me a return shipping label and once the product was received they would issue my refund. It took them an entire month to get me a proper return label for Fedex....many emails and phone calls unanaswered during the time I waited for a proper label. Finally upon returning the product and seeing via my tracking number they received the product on March 2, it took me a dozen more more pone calls and emails to ask why I had not been issued my refund as of March 12, ten days later. They do not answer phone calls or emails. They do not fill orders properly. They decide on their own what substitutes to mail you. They do not communicate at all like a normal business company and their lack of responses leaves me feeling like someone has a garage full of grocery items they thought would be "so cool" to sell on line but maybe the reality of responsibility was just not so appealing to these people. Very frustrating and difficult company to deal with - not AT ALL worth the trouble.

Placed an order for $177 & received NO order confirmation email. Called & left messages during business hours, NO calls back. Four days later I notice that my card was charged, but still no email or calls back from numerous attempts via both email & phone. Finally, 18 days later, I get an order confirmation email, but with an old address they had in their records & not the one entered when placing the order. Immediately sent a reply email (& called leaving message) correcting the address, still no reply. 24 days later, still nothing. Will be contacting my card issuer to get a refund. After checking here at Yelp!, BBB and other web resources, it appears RFW has had issues going back since before 2011. AVOID THIS COMPANY.

Placed an order on December 30th for a pack of 48 b12 patches for my newly vegan family to try. Received an entirely different product than what they advertised online. First I emailed them about the error and innocently asked them to advise next steps to rectify the mistake. Someone named Chase responded saying that I was the one who was mistaken. I sent them a screenshot of the product page and never received a response. I called the next day and explained the situation to someone claiming to be Daniel. First he hung up on me. I called back. He then began insulting me, telling me that I lacked common sense. I demanded to speak to a manager and he said he is the manager and he would not let me talk to anyone else because I am a waste of time. He then hung up on me again. That same day they pulled down the product page for the product. It seems like an awful lot of trouble for them to go through for a $60 product when I was just looking to do an exchange. Also very short sighted, since vegans need to take daily b12 supplements. I tried to explain to Daniel that I would be placing regular orders if we liked them but he was too busy insulting me to listen. I wish I researched the raw food world and matt monarch before ordering from them. They are scam artists. I should have seen the red flags..like charging $23 for shipping a 1lb box. They also promised a “gift” of a pack of 16 b12 patches with any order over $99, and they did not send it.