The Raw Food WorldReviews of therawfoodworld.com

Large and varied selection. Website navigation and shopping basket could be friendlier but pretty good as it is. The products are good and as described. Good Packaging but order processing is slow.

I placed an order over the phone messaging system. The next day I was contacted by someone over the phone to review and confirm my order.

Our order would have easily fit in an envelope, vs. a box stuffed with paper.

I wanted to add some things to my recent order and Caitlin helped me with amazing speed and helpfulness.

i have been a long time customer. cheap prices, great quality, great customer service. I have received a wrong order a couple of times and they immediately took action.

This is a really great company whose philosophy I admire and whose mission I believe in. I trust their products immensely as well which is why I take the trouble and incur the considerable shipping charges all the way to Singapore. However I am not entirely convinced of the logistics of their operations. Their orders, shipping and despatch department seems to be badly organised and run. The orders take a very long time to be despatched and the shipping times are awful... Often products are not available even though the online system will accept the order. I order from several companies based in the US and Raw Food World has the highest (by a very wide margin) shipping charges and the worst handling of orders and shipping times. The picture does not add up.... I have stuck with them because I really believe in the intrinsic philosophy of the company and I admire what Matt and Angela stand for. But you cannot live in Ecuador and have your entire organisation run out off the US and remain unaware of what your people are doing there. That is unfair on your loyal customers. I know Matt does not like to travel much and leave the pristine setting of Ecuador and I do understand that. I'd love to be able to do that too. However, if you are running a company which is the basis of your livelihood and which is also what your consumers are depending upon for critical products to support their lifestyle, then you have to marry your responsibility on that front with your desire to live the kind of lifestyle you love best. I know Matt is now spending time in the US and has realised that the warehouse was not being run well, but I'm not sure what it will be like once he returns to Ecuador. In summary, a really great company with an inspiring ethos, but one which is operationally wanting in the logistics area. If they are able to correct that, there will be no looking back. I don't expect them to run with Amazon or iherb like efficiency, because that often dehumanises the whole culture, but I do expect them to do much better.

I absolutely love Matt's personal touch and service. At first I was thinking that the shipping was a bit pricey, but now with free samples being shipping with my orders-no way, it's worth it. I don't waste money trying full size products. Also, love his vid bits. I feel like he is honest and wouldn't cheat me. He wants to share the good news of good health and I appreciate that.

i love the raw foods world website. the products the information the news shared and how matt describes his experience not only with himself but his family for products used. i feel like I'm apart of the journey with them and it feels much more personal then ordering it from another source.