CHELLE
Love the store...customer service a bit backwards though.
Just be honest with your answers when asked a question. Even if I would not like the answer, I LOVE honesty. I was delayed in my shipment of a product once for almost 2 months. I felt like I was being played every time I contacted customer service. I received replies that I felt were trying to cover up a true answer. All you need to say is: "I'm sorry. We must have missed that product when shipping your things. We will send it out right away." Also, when informed that a product is missing from a package, please let the customer know that you got the message and it is on its way. Don't just send the product. I would like to know you received my message.


