Traveling
The day the box arrived is when I found out what items were missing from my order.
I placed an order for many items. Several days later I received a phone message that some of the items in my order were not in stock and did not ship. I was leaving the country and needed all the items in my order. I called the next day during business hours and left a message that I was leaving the country and needed to know which items did not ship. A few days later I received a phone message that all the items in my order shipped. Several days after that I received a phone message that some of the items in my order did not ship which was a contradiction to the previous phone message which said that all items did ship. I called the next day during business hours and left a message that I was leaving the country and needed to know which items did not ship. When they FINALLY called and told me which items did not ship, it was the same day the box arrived. They are on the west coast and I was on the east coast. During the whole process of trying to find out which items in my order did not ship I called their office many times over many days. Not once did they pick up the phone during their business hours. Since they do not pick up the phone during their business hours their answering recording should just say leave a message instead of saying "call during business hours." In the end the only item missing from my order was a package of kale chips. It would have been a disaster if important items were missing from the order because the extreme delay in telling me which items did not ship kept me form being able to order from another company. This is extremely horrible customer service to not tell a person what is missing from their order until the box arrives. Especially horrible when I told them multiple times I was leaving the country and needed to know so I could order missing items from another company.