Faye
Product this time is not at advertised
I watched Matt's video in August of Dragon's Blood RED SAP and finally ordered some Nov 12 or 13 and received it Nov 15th. It was a brown, runny droolly looking mess. I called and they returned my call and said they would send out a new bottle and to throw the rancid one away, but that they had nobody in quality control or at their warehouse that would check the new bottle to be sure it was red sap and not brown drool. New bottle arrived Wed Nov 19th -- same brown drool. I called and didn't get a callback, but an email showed up in my spam/junk. By the time I saw the email I had already refused the package and sent it back to Raw Foods. I want the Dragon's Blood red sap I ordered and not the brown drool that I sent back, but they say nobody else has complained and they will refund my money. Where is the product that they show on their video that's supposed to be so miraculous?? That's what I want, not something that runs out of the bottle and ruined my shirt after it sprayed all over opening it. Sap isn't runny; they should be able to check their inventory and shake the bottles they have to find the correct one or order a new supply and send me what I ordered. I have ordered before and had no problems.


