Mary A.
Service is not what it used to be
Past two orders have been less than wonderful. Needed to make more than one call to Customer Service about the timing (prolonged) on the delivery of my products. RFW wasn't always so bothersome. Years ago I received my products with-in two to five days, no matter what. Now-a-days I don't get my order at all unless I call and speak to customer service one or more times. I really don't have the time to spare. Most businesses get better with age and experience, not worse. If it weren't for the fact that a few of your products are so clean and raw, compared to any other online site, I wouldn't bother to use RFW anymore at all. Have been waiting since March 27th (it is now April 11) for my most recent order. Seems your April 1st processioning totally disappeared from your computers ( that is what I was told, anyway) and after two phone calls from me to you, I am promised a whole new shipment. I am not holding my breath. What's up with you people lately?


