TherascalpReviews of therascalp.co

Therascalp reviews

Showing 4 reviews with 2 stars · Clear filters

Cristina
Jan 26, 2024
I love the product but lost the…
I love the product but lost the charger. I wrote many times to order a new charger No one replied No website No number Customer service very bad
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Beth
Jul 10, 2022
The product seems like top quality but…
The product seems like top quality but the rotators are made of rubber. It feels like pulling a rubber band from my hair. Because of that - strands of hair get pulled from my scalp. The whole purpose of buying the device was to try to make my hair thicker. Not to lose more hair.
Response from TherascalpJul 19, 2022
Sorry to hear that you were not satisfied with our product, Beth. Some buyers may not benefit from using the Therascalp massager due to thick hair. Our tangle-free nodes do not do so well with that hair type. We offer free returns and refunds to all customers. Please reach out to our customer support and we will set up a return for you within 24 hours.
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Chris R.
Mar 2, 2022
Great commercial men product
Great commercial. Tried the product once was underwhelmed. Forgot about it for a few weeks. Tried it again, and had the same feeling. Those wire metal claw things are more relaxing, I'd say. This feels like a good idea that's not quite there yet.
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Jeanny
Feb 14, 2022
Overpriced item
Overpriced item. The massage itself not too bad, but comparing to the price the features is not compared. One of tge silicon keep falling when i tried to use the stronger massage, and it feels like pinching instead of massaging. When i got mine, there is deep scratch already in the massager. The good thing about this item is the size, it's compact and you can take everywhere especially for travelling and charging is so easy.
Response from TherascalpFeb 24, 2022
Jeanny, we are sorry to hear that you feel this way. We use high-quality material and an optimized, patented mechanism to deliver the highest quality automated scalp massage on the market. Unfortunately that comes with extra costs, especially with the recent supply chain crisis. However, it appears that you have received a defective unit; the silicone nodes should not be falling during use. Please reach out to customer service and we will set-up a free return or replacement! We respond to all emails within 24 hours.
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