Thomas
Fantastic service after shipping error
Fantastic service, I hope TherapyStockings stays in business for many years so I can buy from them. Used them for 3 years with excellent service. On my last order, however, they goofed up. I ordered a total of four pair of socks, but only received two pair in the package shipped to me several days later. I am struck by the fact that packages from TherapyStockings.com always arrive without any invoice or packing slip. During my college years, I worked as a shipping clerk to make money for my books and other expenses. When preparing shipments on the packing table we always used an invoice and checked off order items as they were assembled in the package. Orders were then double checked with another employee to make sure that the invoice/packing slip included in the package was correct. Only then was the package sealed and addressed for shipment. In this instance, I called customer support and spoke to Rob, Who was very professional and helpful. Rob told me that he would look into the matter, take corrective action, and then follow up with a phone call. Sure enough, later that afternoon Rob called me to inform me that he had found out what has happened, corrected the problem and that the two missing garments would be shipped. Two days later, they arrived. Rob's customer service was exceptional and exceeded my expectations.