TherapyNotes, LLCReviews of therapynotes.com

Inteface is clean and intuitive for the most part which helps the learning curve. The biggest criticism is that the portal is cumbersome. You have to send patients an invitation to create an account, then they create the account, then you send them an invitation to complete intake paperwork, then they completed the paperwork and upload in the portal. That's too many steps. They should be able to create an account and upload the paperwork on their own. It doesn't need to be any more complicated than a Gmail account. This would especially be helpful for a solo practitioner like me. I want to spend more time doing therapy, not emailing back and forth about paperwork. I don't even use the portal feature because of this. The biggest plus is the instant insurance verification. That saves me a ton of time not having to call the insurance companies to verify benefits.

Compared to other Mental health Billing platforms this is much more user friendly. The billing side is better and more usable. Customer Service is great and has a quick response.

I was very nervous upon calling as I did not think i could keep up with support questions. I talked with 2 different gentlemen who kept me calm and focused on my problem.

Por lo que e leído tratan bien Asus cliente pero me gustaría conocer un poco más de su servicio i productos

I chose TherapyNotes over a similar platform because I found it easier to navigate, particularly at first and in completing Intake Notes. I wish it had embedded treatment plans to draw from or the ability for me to create some standard plans relevant to diagnosis so that I'm not rewriting plans from scratch with each new client. At times, I have found the "How To" instructions to be confusing, but their costumer service has been fantastic in that you can speak to someone and get answers quickly. I appreciate the reminders for treatment plan updates and the To-Do list. It's also great that they send appointment reminders to clients.

The Therapy Notes customer service representative listened to my concerns, demonstrated patience, and walked me through the resolution process. I appreciated her assistance after trying to resolve the issue on my own. Thanks, TN CJ

Love the product. I do wish the financials were more user friendly - such as copay vs insurance payment balances, ability to check a client in or out, easier receipts.

Compatible on computer, tablet, and mobile is a plus. User friendly and easy to navigate. The 'to do' list is handy and helps keep records up to date.