TherapyNotes, LLCReviews of therapynotes.com

They have 24/7 support. They are so thorough, excellent and helpful with all the paperwork and all I need to do as a therapist, makes it easy.

Weekend Tech Support is awesome!

I want to recognize Emily Ca, a Customer Success Representative, for going above and beyond to fix what I thought was an unfixable problem. I spent hours going back and forth between TherapyNotes and Medicaid, and was completely lost on why I wasn't being reimbursed by this payer. Emily Ca took extra time away from her already busy desk to troubleshoot with me and offer solutions. Not only did she demonstrate excellent customer service skills, a kind/patient demeanor, and empathetic listening, but she also made sure a plan was in place before ending the call. Her customer service alone is reason enough for me to continue my TherapyNotes subscription. She is obviously an excellent employee and I hope TherapyNotes will recognize her and offer an incentive for her exceptional service. Thanks!

I have been with Therapy Notes for several years and have always found it to be an excellent platform for scheduling and documenting notes. Recently I contacted customer service to get help figuring out billing which I will be doing myself for the first time. Summer was amazing - she was patient and walked me through each step through to submission of a claim. She also sent me a followup email reviewing what we discussed and links for additional help. I should have done my billing sooner!

TherapyNotes customer support is the best customer support I've received, not only from an EHR but in general! They are fast, personable, clear, concise, and professional. I'd highly recommend!

They have the best customer service I've ever experienced. I've had to call them multiple times with questions on how to do something and every single time the customer service has been phenomenal. They walk me through how to do it and them email me a review of all the steps to have as a reference to use in the future.

My call was answered quickly by a friendly, knowledgeable technician. My issue was resolved quickly and all my needs were taken care of. I also learned features of TherapyNotes that I had not known before and am very excited to have access to use. Every day I am more and more pleased that I chose TherapyNotes for my practice.

I appreciate the professionalism and support of Therapy Notes technical support team. I've been a subscriber of Therapy Notes their for 4 years and I've always get great services.