TherapyNotes, LLCReviews of therapynotes.com

Not only is this such and amazing service/platform, but the representatives are second to none! I leave every interaction more empowered and knowledgeable and the way they treat the clients is so appreciated!

Amazing customer service

I have been using Therapy Notes since 2017. Therapy Notes continuously makes improvements to ensure they are competitive with what is available in the Electronic Medical Records market. It has been dependable, and the customer service is excellent. It is available 24/7 and each representative I have spoken with seemed happy to stay on the phone with me until every question was answered. I also received a detailed email of what was discussed on each call I made. Saving me time from writing it down myself, and it kept me organized.

I got a new phone and was not thinking about the fact that my token for prescribing controlled substances would be different. My old phone had already been erased and I did not know what to do at 4pm on a Friday. Tilly was absolutely fantastic!! She stayed on the phone with me until it was resolved. She helped me work through redoing the identity proofing and teams meeting to activate my account. She was kind patience throughout the entire process.

wonderful agent!!! So helpful-resolve many problems with patience

No EHR platform is perfect. Nothing is perfect. However, we continue to do business with TherapyNotes, LLC because of its extraordinary customer service, which, for us, is the engine that keeps the platform functioning at a high level. Job well done!

Very helpful and pleasant to talk with.

Most of us have had deeply frustrating customer service support from other companies. We have almost come to expect it, but Therapy Notes Support is such a refreshing surprise. The wait for help is minimum if any. You don't have to think "Oh, it's past 5:00, so no one will answer" nope they are always available. I have never finished a call with the Therapy Notes staff and not had all issues resolved. Then afterwards, they empower you further by sending you a note on how to resolve the issues in the future if the problem (which is usually) strikes again. Could not be more happy.