TherapyNotes, LLCReviews of therapynotes.com

The customer service is so poor, not willing to help with any problems you can't troubleshoot yourself. Often refer you to other departments and they just send you in circles. A found a number of my claims were not going through as a result of their technical coding, which again they were not willing to look into, even suggested doing it by hand and mailing them in. The response from Therapy notes is untrue, I was a client for over 2 years. While trying to trouble shoot my last problems, I was transferred from support to sales, back to sales only to be told I need to speak with support. The Sales representatives name was Jeff and have numerous documented emails of poor customer service and failed claims on Therapy Notes account.

This is only my experience. I hope therapy notes has actually improved its service because it is customers who keep a company going. My experience was horrible. It has nothing about being pleased. If a company follows through with what they say they will do, and provide quality customer service, then they have no need to worry about negative reviews. Because of the service I received, I ended up going to another EHR. There were several reasons. There was no options for when text reminders could be sent out. Therapy notes claimed text reminders are sent out 28hrs before clients appt. My clients always received text reminders less than 24hrs before their appts. There was a discrepancy in my credit card bill which was always higher for services used than the actual bill I received. Fees for client's card used were never billed to the end of the billing period which was always shocking. I canceled with therapy notes and was still charged by the card service company for services that were not used. I tried calling the card company to cancel services, and the card service company told me I had to call therapy notes to get the service canceled. When I tried getting billing discrepancies resolved, the rep yelled at me. When I asked if there could be changes when the text reminders went out, I was told my business was small and insignificant. I was also told things were in the works to be changed, but I never saw any changes.

Non responsive to system breakdown.

Therapy notes may be useful for individual private practitioners and cash only single providers. The few practice management reports that are available are inconsistent, unreliable, and, in many cases, un-exportable. Billing features are extremely basic, secondary insurance submission has never worked, does not allow for tertiary insurance to even be entered, and does not allow for the capture of insurance adjustments. If an insurance is updated, there is no way to keep a record of previous insurance a client has had, no ability to enter start or end dates, and old/previous visits are automatically changed to new insurance. Therapynotes is lacking in even the most basic features, experiences frequent outages, and fails to provide the services it claims to offer. When you choose to leave Therapynotes, you will be told that the only way to capture/save your information to to print the screen-shots.