TherapyNotes, LLCReviews of therapynotes.com

The person who responded told me how to do something I was unable to do. And they also stated they will report my suggestion to the program design team.

The rep-from TherapyNotes-was attentive and helpful when addressing my inquiry. The rep sent me a detailed email that reflected the content of our discussion. She demonstrated strong professionalism.

Customer service works great! I call every time I have a question that needs to be answered in real time. So far therapy notes is making billing and note taking so much easier.

Amazing platform for all problems. I had a problem downloading Microsoft Office for my Mac. I called them and get a great service. I am nicely impressed with the level of service and I highly recommend this site.

Quick response time. Clear and concise response without any extra scripted filler.

I have used Therapy Notes for more than 2 years. I love working with the team at Therapy Notes. I rated them as a 4 because there are a few things I would change about the portal and the notes. However, the support is out of this world! I trialed other EMRs and the wonderful support is what sold me on Therapy Notes. There are tutorials on everything and the support staff is so helpful. Someone will walk you through anything you are having trouble with. They also follow up calls with step-by-step, clearly written, instructions. I rarely have had to wait on hold and emails are returned quickly, usually within hours, always within 24 hours.

Therapy notes is, by far, the best mental health billing and records software that I have found. It is an elegant product, and very intuitive and user-friendly. The organization of the electronic charts, and the to-do list, are extremely useful, and the coordination with billing is seamless. The four star rating, rather than five stars, is not about the product at all, but the customer support. TN staff misrepresented several things about its ability to handle a large group practice. Since on-boarding the new program, TN has refused to schedule a live support session, simply advising us to “call customer support“ if we have questions. So, if you want a beautiful, extremely functional software package for billing and recordkeeping in a mental health practice, Therapy Notes is the very best! Just don’t expect very good customer support.

By and large a well run organization. When I get someone to pick up, the individuals are helpful and detailed. They answer in polite manner and resolve most issues satisfactorily. There are however, i in the past, where I have called and been waiting extensively on hold. No idea when someone will pick up. When someone picks up, as I said prior, the issue is generally resolved satisfactorily. However, I have inquired multiple times over the 12 months and the excuse is too often indicating they hire people and their training takes several weeks. That may be true, but then perhaps more individuals need to be hired to avoid these extensive hold times for customer service.