TherapyNotes, LLCReviews of therapynotes.com

2 weeks into system it went down on their end and continued to charge full price of $3000 per month even though the system did not work!! would not negotiate on monthly fee. We had to continue to pay for a system that did not work.

This is one of the worst jobs I’ve ever worked. When you see the poor reviews, please take note, read them and believe them. This company’s training is a waste of time. If you’re just looking to collect a check every two weeks then fine, otherwise don’t even consider this place. If you care about your mental health, this isn’t the job for you. They train you for about 6 weeks and give you a 70 question test as if you’re in school on the second week. They cram so much information in training that it stresses you, only to find out that what you’ve learned in training has nothing to do with your day to day duties. This company has failed to provide a healthy workplace environment. They throw you on the phone as if you’re just supposed to know what you’re doing even though they didn’t train properly to set you up for success. Not once did I feel confident with the material and neither did a lot of my colleagues in training. We would just fake it to get through. The day I walked away from this place was the happiest day of my life. When you have questions, instead of helping you or leading you in the right direction, a lot of the trainers and leads treat you as if you’re a burden for asking questions even though asking questions is so highly encouraged especially during training. They never give you a straight answer and will have you researching almost all day. There are a few good trainers however they’re overshadowed by the ones who provide no adequate assistance or by those who just read off the training PowerPoints we’re given. You’ll work a pretty decent schedule during training but after that, be prepared to be asked to work on weekends or late shifts since it is 24/7. The call volume isn’t terrible, however every call will be different and if you’re not provided with a good lead who has actively listening and is willing to help, you’ll feel like you’re drowning. I’d imagine the turnover rate is pretty high considering that the longest running lead has only been at the company for 2 years. The other leads are fairly new and have no idea how to properly assist. You every move will have to be put in slack (restroom, emails, lunchbreak, etc.) This company has potential, however potential is not the everyday reality. Trust me, you can find something better!

Hasn't solved the issue yet.

Awful platform, not intuitive, and it crashes at least 2-3 times per month with customer service telling you they're working on it. There are much better platforms to use like PracticeFusion, and even Charm, which are connected to lab services like Quest. Don't bother with this thing.

Update 8/26/2024 @ 5:01pm I just saw the reply from Therapy Notes. I have spoken with Therapy Notes several times on this issue. There were several calls and we were told someone would get back with us. Typically they email and sometimes call. The snarky reply is one that does not sit well with me. I have spoken at length with your office about a meeting I had with Medicaid in my office where they were clear on documentation and in response to a question we had they even said "5 days, not 5 days and 2 hours. 5 days". There were tons of offices that reached out to you. I know many of them that called and complained because they called me to see what we were doing. The frustrating part was the lack of understanding and being told different things. LISTEN TO YOUR CUSTOMERS. Changing to a new EMR is not an easy task. This sentiment has been echoed in reviews. It takes a lot of thought and planning. I do not take this task lightly and I am not looking to jump from one fire to another. I am taking my time. I would love to stay with an EMR that I have this much history with as it would be easier, b I have waited to post this hoping to get a call back from Therapy Notes I have been waiting on that since last Thursday. I reached back on Tuesday of this week concerned over the issue of the time stamp that is now missing from the provider signature line. Last Thursday, 7/18/2024, I called in that morning when we noticed the time missing. I was told very clearly that they had been working on it but there was no ETA on when it would be fixed and it could be a few days. I asked if they knew if the system would automatically put the time on the notes affected so I would know how to proceed with my counselors. They said they were not sure, but assured me they would call me back to update me. I was on a vacation day. No call came. I find out Tuesday that they send an email to my office email address with steps my staff can use to fix the issue. I send this out and put in a call to them and we realize it is not fixing the issue. I call and speak with Sharay in PA. She puts me hold and comes back to tell me they meant to take off the time stamp in the last update. I ask why they would remove that. She could not tell me anything but "I understand". I became frustrated, very frustrated. She said I would have to have something in writing from a payor that says we needed the time. I quickly gave her the information to google the manual of a provider and she said she didn't have access to do that. I am concerned that tec support does not have access to Google. Let me say they do, she just didn't pull it. I asked for a manager to help and she didn't have access to them and they were unavailable. I asked for the CEO - she could not help me with that. I have waited days - sent scanned information from the payors and called 2 more times. The other 2 calls were to get a manager and I was told by very nice people that they did not have a way to get a manager. I am now on hold with Melanie who is trying to help, but tells me it was not a glitch like I was told last week. It was indeed removed and there have been other calls. At least she is honest and she is trying. She says they are aware of the problem and they are working on it. We do not know if they will fix this issue, but she was very kind, understanding, and could follow what I was saying. I appreciated her help. My biggest frustration is that I can not trust tec support when I call in and that is not comforting. I have 7 current counselors, adding a new one in 2 weeks and another at the end of August. We have a lot of clients. Having support is crucial and having my EMR understand what is required of us is mandatory to keep our records in compliance. It is my understanding that this started from a concern over time zones when providing telehealth in other states. I appreciate the explanation, but have concerns that the number of people who provide telehealth across state lines is minute compared to those who provide in their own state. This "fix" seems to have been a huge mistake and wasn't looked into properly and it has caused much stress to many offices. I had an issue in January that was going to be a major issue and I tried to alert Therapy Notes. I knew it was going to cause major problems. I could not get anyone to listen and then it blew up. I posted a review and got a call. MJ was super nice and he listened and I eventually removed the review. That was a mistake on my part. It is important we are honest with these reviews so providers looking for an EMR will know truthfully what they are looking at. I have been with Therapy Notes over 12 years I believe. I am now faced with trying to fix this issue and talking with other EMR's. No one has time for this. I do not know how this will pay out, but I am so disappointed in how this has been handled and how things can change on our EMR that we pay for without regard for what we need it to do.

I think TherapyNotes is an overall great idea and has a great functional capacity. However, I think the cyber attack was not handled in the best way and left providers in a really tricky situation. It took me two months for a claim to get submitted and get paid. Despite things going back to "normal," I still can't verify providers or consistently receive ERAs, which has meant a significant workload on top of everything else. TherapyNotes seems to want to help but then seems to push the workload onto my plate on calling payers and resolving the issues that they should be resolving. Since I am already built in, I'll likely stay with TherapyNotes, but I wish I would've went with a different eHR.

Absolute garbage! 2 days the eRx doesn't work. Waiting in a queue will easily take 45-60 mins. Website has been glitching for months. No compensation or sincere apologies for wasting our time. It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service. We are moving to another platform. SO disappointed. You will be wasting your time which is money so don't just judge them by price.

Set up an appointment to have some questions answered. Rick at therapynotes refused to answer my questions and was dismissive. Worst customer service I have ever experienced.