TherapyNotes, LLCTherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Administration & Services · Philadelphia, Pennsylvania
Excellent
Administration & Services · Kingston, Pennsylvania
Excellent
Administration & Services · Newtown Square, Pennsylvania
Excellent
Administration & Services · Allentown, Pennsylvania
Excellent
Showing 2,922 reviews with 5 stars · Clear filters
A. L.
Had a great experience with Therapy Portal Support! They helped me fix a glitch where clients were receiving too many forms at once. We discovered that the 'Good Faith Estimate' and 'Audit Assessment' forms were set to send automatically. The tech showed me how to switch them to 'Shareable on Demand' and helped me double-check our staff access levels. Everything is working perfectly now!
Charles T.
The rumors are true. TherapyNotes has excellent customer support with very short wait times. I called with a question and within two minutes, I was talking to an agent who led me step by step through solving my problem. Quick and easy.
Sarah
I was assisted over the phone and by email by Konstantina M. She solved a problem that I had been attempting to sort out for days. When I called customer service at THerapynotes I was only on hold for 1 minute. Konstantina listened well, admitted that she didn't immediately know the answer but would work to find the solution. She followed through and communicated throughout the process very clearly. She exceeded my expectations and experience in general with other customer service reps at other companies. TherapyNotes can you train the insurance companies on customer service please.
Michelle H.
Very responsive timeframe. They answered my question and sent me information on how to proceed.
Marie M.
I spoke with Taylor- On the support team, I was trying to enroll in Medicare. Taylor was Patient, she walked me through the entire application, step by step. if I could reach out to her every time I called Therapy Notes, I know I would be extremely knowledgeable through all processes. she deserves a raise or a bonus and an extra week of time off, that is how great she was.
William B.
My wait time was 2-minutes. My tech paeson, Lindsay, was incredably patient, knowledgable, and professional.
Jason H.
We had a problem with scheduling with different times zones and TN responded very quickly and solved the problem. Impressive customer service.
BRENDA H.
What a difference having customer service makes when it comes to billing. I used other companies in the past and Therapy Notes was like night and day with how quickly they respond 24/7 days a week service availabilty.