TherapyNotes, LLCTherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Administration & Services · Philadelphia, Pennsylvania
Excellent
Administration & Services · Kingston, Pennsylvania
Excellent
Administration & Services · Newtown Square, Pennsylvania
Excellent
Administration & Services · Allentown, Pennsylvania
Excellent
Showing 2,922 reviews with 5 stars · Clear filters
David K.
TherapyNotes is eager to make my user experience better. At every juncture they have proven willing to ensure my needs are understood and worked diligently to resolve them, even if that means making adjustment to their coding. I would highly recommend them for their commitment to the user!
Response from TherapyNotes, LLCMay 21, 2018
Thank you so much for your kind words, David. We really appreciate you taking the time out to share your experience with us!
Alanna L.
TherapyNotes, LLC has been extremely helpful in transitioning into private practice. Their support team is quick to answer the phone and will help problem solve any situation that comes up. The interface is easy to use and the program is reasonably priced.
Response from TherapyNotes, LLCMay 16, 2018
We appreciate your review! Our Success Team works hard to provide the best support experience possible. We look forward to working with you!
Rebecca R.
Excellent support! Always a quick turn around and resolution when I send questions via email.
Response from TherapyNotes, LLCMay 16, 2018
Thank you for your review! We work hard to provide excellent support to our users.
Franca S. Posner MSW, L.
I have been very pleased by TherapyNotes, having used it for several years in my private practice. I am able to bill electronically, as well as print out super bills or 1500 forms. I find the program templates intuitive, and easy to use. It keeps me on task to update treatment plans, catches small errors that can cause big problems like a missed period in a diagnostic code, and keeps client contact information easily accessible. But for me the best part is that the support staff is endlessly patient, and if you hit a glitch (rare) or just need them to walk you through some process you have forgotten how to do (more often why I call) they explain the best option, or the easiest way to use the system to meet your goals. Top notch customer service every time I call!
Response from TherapyNotes, LLCMay 8, 2018
Thanks for sharing your experience with us! We're glad that TherapyNotes has helped to organize some of the administrative parts of running a business so that you can focus your time on the aspects of your career that matter the most. We also appreciate your mention of our Success Team being so responsive.
Pearl T.
TherapyNotes site is the very helpful..while there was a decent sized learning curve on this user interface, the Therapy Notes support team took all the time I needed to get all of my questions answered. I am very pleased with Therapy Notes and their live support!
Response from TherapyNotes, LLCMay 14, 2018
Thank you for your review! We work hard to offer the best support to our users! We look forward to working with you!
Marilyn S. H.
Great customer service! I can always get help if I need it. The customer success team members are friendly. They communicate clearly in a way I understand. Then they send me a summary of our conversation so I can review when I have time.
Response from TherapyNotes, LLCMay 8, 2018
We appreciate your review! We are thrilled to hear that our Success Team has been such a help to you. We look forward to working with you in the future!
Mark (Electrologist in San D.
I had been submitting claims to my payers on HCFA 1500 forms. Once I moved over to Therapy Notes, the claims filing process is so much quicker and easier! I also really appreciate the automatic text message appointment reminders that I send out for 14 cents each. It has reduced my no-shows significantly. Lastly, while there was a decent sized learning curve on this user interface, the Therapy Notes support team took all the time I needed to get all of my questions answered. I am very pleased with Therapy Notes and their live support!
Response from TherapyNotes, LLCMay 8, 2018
Thank you so much for taking the time to leave us such a detailed review! We love hearing when our customers utilize our appointment reminder feature, and that insurance has been a breeze! We look forward to working with you!
Jennifer S.
So far so good! Just getting started and I've received prompt and helpful support from friendly staff!
Response from TherapyNotes, LLCMay 8, 2018
Thanks for taking the time to write a review! We are glad that you've found our Success Team to be supportive!