TherapyNotes, LLCReviews of therapynotes.com

I have been using Therapy notes since 2015. Their staff has always been very friendly and helpful

I know very little about billing and this support staff is so patient, helpful and understands what Im asking, even when I don't know myself! I am very pleased with this program

Prompt, courteous, respectful, helpful

Therapy notes is everything I need to run my business. When I have a question or need technical support, they generally respond within 5 minutes and resolve my issue quickly. They keep me up to date on current billing laws and help me maximize my income while keeping my business running smoothly.

Excellent company I have been with Therapy Notes for over three years and have never had a bad experience with the product or the service. They go above and beyond to make sure you as a provider or user have the help and support you need. They are constantly making improvements in the software and they make taking care of the paperwork end of business so easy. I have had pleasant and great experiences every time I call their support team with questions. No question is left unanswered nor are they too trivial. They try to make the product as user friendly as possible and are there to guide you through it all. I love that my notes are professional and easily read, all information that needs to be in them are there, I once got audited on a couple of clients by Medicaid and it was so easy to pull up what I needed and get it sent in. Passed with flying colors because all that I needed was in the note format. My clients all get a reminder text or call and they love it. I appreciate all the hard work they do on their end to make this a top of the line product for those of us on the front lines with clients. Billing is easy and user friendly. i would and have recommended this company to anyone looking for a good safe and professional product to help you in keeping documentation and billing orderly and consistent with expectations of our fields of practice. Thank you Therapy Notes!

TherapyNotes is a great program for small providers who are needing to move to EHR/EMD. The interface is easy to follow, and the support team is easy to work with and great in resolving issues. Things I wish it had, like some of the larger software programs are: 1. Dashboard view for Supervisors and Administrators to notify them of any documentation that may be nearing required time frames for submission, and of any upcoming treatment plans, etc. 2. The ability to modify documentation templates to meet the specific need of the provider. 3. The ability to have billing modifiers automatically generate with a service claim, as currently you have to enter these prior to billing for each claim being submitted. In my small Outpatient practice, all users have a "HO" modifier that has to be added to every service claim. It would be nice if the TherapyNotes program implemented a process that would generate that code based on the professional providing the service. These three items are personal "wants", but considering the cost and ease of use, they are minor compared to the great product that is being delivered by TherapyNotes. I have recommended this platform to numerous peers and colleagues in the Mental Health Counseling or Psychotherapy fields.

Prompt, friendly and helpful customer service agents are a huge plus with this program.

Had a technical question, got a detailed answer, and all within the same day!