TherapyNotes, LLCReviews of therapynotes.com

I left TherapyNotes for Simple Practice 8 months ago--I quickly recognized that I made a mistake as I began to use Simple Practice. Therapy Notes has a number of important advantages/features to note: 1) requiring the clinician to fill out intake and treatment plan before one can write progress notes means you will not drop ethically necessary documentation that is needed for record to be complete; 2) the ability to schedule ongoing appointments without an end date (simple practice only allowed you to schedule 30 appts at a time and on two occasions, an appointment dropped off the schedule and I was not in when a client arrived!!). 3). live support rather than going through submitting an email--A GOOD OLD FASHIONED PERSON WHO CAN ANSWER EVEN THE MOST SIMPLE QUESTIONS MAKES ALL THE DIFFERENCE! 4). Requiring clinician to review treatment plan every 90 days when one would be likely to forget if you were not prompted. 5). Credit card processing costs less through Therapy Notes. Despite the difficulty of uploading client records back to TherapyNotes, I believe it is worth doing to be back with the better program.

We have been incredibly impressed with TherapyNotes since our trial. The functionality is exceptional and all inclusive. In addition, the customer service staff is top notch. They are always available to quickly answer our questions and provide an experience second to none. We highly recommend TherapyNotes to anyone in solo or group practice. You won't be disappointed!

The support staff at TherapyNotes is one of the best in all services, not just in practice management software. The wait time is negligible, in my opinion, and I have always been treated with patience and respect, which is important because sometimes talking to customer service people can make one feel not too smart.

I highly recommend TherapyNotes as your source of EHR. It is an intuitive software that is dependable. Tech support is great. They are patience and walk their customers through challenges. If you call during after hours and leave a message, tech support return your call immediately during their business hours. The software is amazingly easy to operate. Billing is amazing. Just a click of the button. I like everything about Therapy Notes. Their credit card payment system for my clients are first class. This makes accepting payment quick and easy.

I opened a solo private practice in 2016 and am so glad I chose Therapy Notes (TN). I talked with colleagues who recommended other sites they use - but those sights didn't meet all of my needs/desires or were too cumbersome. So, even though I didn't personally know anyone using Therapy Notes, I decided to try it and during the trial period, I was very pleased. It has been a learning curve for me as my practice grows in size and needs, but totally worth it and the CUSTOMER SERVICE is absolutely one of the BEST parts of using TN. I have never been dis-satisfied with how I was treated. I may have not liked the answer :) - but the staff are great. The answers I don't like are when there are features I'd like that they don't have YET, so I have to do work arounds that take time. I would like the ability to BOLD, UNDERLINE and BULLET the text in my notes, better secondary insurance processing, and tele-therapy (currently using DOXY.me) I know they are working on these things, and with the things they aren't, they make a note and send it up the chain of command and tell me how to do the same, so I feel heard and valued. It is a great product and I love that it keeps improving. It is set up extremely well. Easy to set up a new client, easy to schedule (free reminders two days before appointments are sent to clients), good templates for intakes, assessments, progress notes, great to do reminder lists, great EDI processing and more. I don't use the patient portal too much, but will start that later this year. I wouldn't use anything else - please give them a try - you'll be glad you did.

Has completely streamlined my private practice! Extremely affordable and very helpful

So easy to use and the support is fantastic!

The first billing software I have used after trying it out for a month as well as another company, and hands-down, Therapy Notes has the best customer service ever! That was the deal breaker for me and I couldn't be happier!!