TherapyNotes, LLCReviews of therapynotes.com

My group has been using TherapyNotes for over 4 years. For the first 3 years we were very pleased with the service. However, for the past year there have been significant reliability problems with their system. We went nearly a week last year when the entire system was down. Since then there have been too many outages to count. On a regular basis the system will be down for periods of time that make it impossible to use when you have clients, need to schedule, need to bill, etc. Anytime inquiries are made regarding details on these repeated problems the canned response is simply that they are aware of the problem and appreciate our patience. They are poor at giving information about outages, timelines, and plans to ensure they stop. We have run out of patience and are moving to another system. While I am sure I don't understand what it takes to make their system work seamlessly, its reliability problems have created such significant issues for us that we just can't rely on it anymore. Maybe the other reviewers can live with this, but, we have a large group and rely on consistent access - which this doesn't provide. The TherapyNotes CEO reached out to me directly which was good customer service. He promised things will be much better. They have been for the past few weeks. I am waiting a few more months before we decide if we will move - but the system has to be more reliable and needs major improvements with the patient portal onboarding. For now my review stands as is - but - may improve if things improve.

Therapy notes is poorly organized. For example, the medications field does not carry forward, making review awkward. User can't see previous notes without losing note in progress. There are many other examples. The text boxes are too confining so notes of length are lost and there is no where to put the excess. There is no place to attach important letters and documents so a paper file is also necessary.

I have started "beta" testing Therapynotes and am extremely pleased with the interface, scheduling, claims submission, support and all other features - except the lack of auto-posting of ERAs. If you submit claims to insurance companies you'll have to manually enter all of the EOB information in Therapynotes and this is very time consuming and error prone. If you don't work with insurance companies, this is a great program!!! Unfortunately, we will have to look elsewhere as the ERA Beta will not be updated anytime soon.

Occasionally, usually on my busiest day, Saturday, I will lose contact with Therapy notes in middle of documentation. Consequently I will not be able to complete note, bill or schedule the patient. Generally. Downtime is usually approximately one hour straddling two appointments.

I can fully recommend therapy notes from a clinical perspective. Several problems exist administratively for a large practice. 1. Individual clinicians cannot see the entire payment record and must get a administrator to print the payment file. There appears to be no plans to make this available. 2. For practices that pay their clinicians as a percentage of gross a significant problem exist. If a client pays in advance each payment must be reworked during each pay period until the prepayment is completed. If this is not done the revenue generated does not show up in the revenue report which is necessary for the clinician to be adequately paid. The system necessary to manage this is prone to error on the part of the person doing the recalculations as they are done manually.3. Individual clinicians cannot run a revenue report for the income that they generate. This prevents them from checking accuracy of postings for the pay period. 4. The revenue report does not clearly identify the amount posted for that pay period. Each line item needs to be researched to identify the amount posted. 5. There is no total listed on the revenue report.

Expensive and needs more features!

Therapy Notes truly has been a lifesaver. No more paper files! Billing generated seamlessly through clinical note taking process. Unfortunately, there have been many days Therapy Notes is "down" for various reasons. This seems to happen less frequently the past few months.

When I first signed up, I had to pay for an extra account simply to have my supervisor sign my notes, even though he does not use TherapyNotes for any of his own documentation purposes. I was offered a discount but I still thought it was silly that I had to pay for a subscription that was being used only for signing purposes. After writing this review, I was given a free subscription for my supervisor, which is greatly appreciated. If you are a resident or need your notes signed, be sure to contact TherapyNotes directly to inquire about pricing for your individual needs. TherapyNotes is also lacking in some basic features that would be nice, like a to do list that is not associated with appointments, a way to control who shows up on your active client list, and a session counter. Also, I once selected a setting to not automatically cancel appointments when a vacation is scheduled and now I can't find a way to change this. [Update: TherapyNotes's reply helped me address that]. Additionally, as a psychologist resident it would be awesome if there was a way to look at summaries of my scheduled hours doing various tasks. I also wish that they didn't require you to use the gender binary for patient information. Additionally, I find it annoying that if you start a note, but don't finish it, it shows up twice on your to do list. I've run into some difficulty with entering payments where if I don't do it just so, it will assign the person credits instead of taking it off the balance. This seems to happen when I enter the payment via the scheduled appointment box versus going into patient billing. Generally, I'd like to see more options for customization and to have them take things up a notch in terms of reducing glitches and improving features.