TherapyNotes, LLCReviews of therapynotes.com

The customer service is probably the best of any I have ever had contact with. They are always knowledgeable, helpful, professional, focused, attentive to details with the goal of being of service.

Therapy Notes offers great tech support for our small group practice. It makes my role as clinical director and supervisor easier knowing that Therapy Notes is available to help with questions about billing, refunds, help with adjusting codes, etc. They are professional, patient and kind, even in the middle of a public health crisis. And now I'm looking forward to their upcoming video conferencing platform later this year!

Trying out TherapyNotes. Choosing the right ehr is a time-commitment, as most people don't keep on changing their ehr. TherapyNotes seems to have lots of pluses: It feels like a quality, smooth-running software. So far, the support has been superb- patient and competent, as I set up the practice step by step. Email support -- you don't have to keep repeating your questions; they seem to comprehend the first time. Phone support -- helpful. I am still reviewing the features that TherapyNotes has. One minor feature missing, but they are gracious enough to hear me out and forward that information to the right desk. They seem to have lots to make the practice efficient.

I LOVE Therapy Notes!! I do the billing for a mid-sized clinic in New York, New York with over 500 clients. Therapy Notes helps to make my job so easy!! Therapy Notes has the best customer service! I have worked with another popular EHR for several years and it is frustrating to not be able to talk to a customer service representative when I need help. Therapy Notes does not put your call on hold for more than a few minutes and the representatives are friendly, knowledable, and give great advice and tips. Also, they send an e-mail summarizing why you called in and how they helped you solve your issue which is great for future reference. I highly recommend Therapy Notes!

MOST EXCELLENT!! I started working with TherapyNotes as soon as we started our practice. They have been very patient and helpful with all the messes that I made in the transition. This has been the case from the beginning and I am in the 4th year. They figure things out quickly and are able to translate to me the way for me to move me forward! I would highly recommend them for any practice.

Jordan was super fast in his response to me and my call into Cardpointe. Very helpful and informative- he basically solved my issue in just a few minutes! Best Rich

I really appreciated that when I called I was given a estimated time I would be on hold and the number I was in line. And they were true to the estimated time. Even though my role within TherapyNotes was not one that could make the changes needed for billing, the representative emailed me the information required to help with Telehealth billing so I could forward to my Admin. This saved everyone time, and I was impressed. The email came right away and I was able to get it to my Admin quickly. Thank you!

Very compassionate person, who willingly walked me through steps to solve the issue.