Suzanne Zilber, P.
Helpful to a Digital Immigrant with software phobia
I have resisted going to a full Electronic Health Record system for 15 years of private practice. The COVID-19 situation has caused me to reluctantly pursue this system so I can more easily go between office and home if we have to switch frequently between in-person and telepsycholgy services. TherapyNotes truly gives full support for starting the system. The staff works hard to give newcomers instructions in a variety of formats including YouTube videos, pictographs of what to do, and then they also have email support and phone support. When I could not figure out something from watching the video or was missing a first step in instructions or I just could not remember something I already had watched, I used both the email and phone support. 5 stars for the patient and cheerful staff of TherapyNotes where only one of many calls and emails I have sent (I have lost count) have elicited an exasperated response and no one scolded me for not having viewed a video or read something first. The email responses usually included links to where I could find an answer. There is a lot to do to set everything up and to create a document library so that people can sign consent forms. They refer you to another software system to create fillable pdf forms and then you have to be careful to only need one overall signature for the form within their system. Entering emails from clients is going to more of a nuisance than just printing them off and hole punching them to place in the folder. I suspect that the conveniences will outweigh the nuisances. I start using it for full notes purposes next week and may have more feedback after that!
Response from TherapyNotes, LLCJun 18, 2020
Suzanne - Thank you so much for your detailed review! We are so happy to hear that TherapyNotes has met your needs so far! Welcome to the TherapyNotes community!