TherapyNotes, LLCReviews of therapynotes.com

Therapy Notes has been very user friendly. The staff have been very professional, friendly, and patient. Thanks for everything. Highly recommended for clinical therapists, even solo practices.

The tech support people were very respectful and gave clear directions! So thankful to have this support!

Had a software glitch that I couldn't figure out how to fix. I emailed them and received a prompt reply that showed me how to change some settings. Issue fixed!

I always can rely on the best customer service- the team will follow up until an issue is resolved. It is a very rare occasion a I have a need for customer support, because the site is so user friendly in general.

Had a brief glitch with the calendar. Customer Service gave me an immediate response with explicit instructions that allowed me to clear up the issue quickly and easily. It was my first need for customer service, and I was very encouraged!

I am a licensed clinical social worker and I needed to use a electronic medical records health system. I chose TherapyNotes and am glad I did. My learning curve was high but every time I have a question, I just reach out and they walk me through my concerns. If they for some reason can't help figure something out, they go get help and get back to me. I do not feel shamed or ridiculed for asking for help. In this day and age that says a lot about the staff and company integrity. Glad for the platform and the support.

Have been using TN almost 2 years now. The software itself is user friendly and the customer service is outstanding. Whenever I have questions, support walks me through what I need to know and answers all my questions. All the phone support staff who have assisted me have all been professional, friendly, knowledgeable and always willing to help. They also send follow-up emails containing the answers to my questions. Keep up the great work, TN!

TherapyNotes has become an integral part of running my psychotherapy private practice. Practically, it lets me expedite payment and submission of claims to insurance companies, has allowed me to automate and streamline the more cumbersome accounting, chart keeping, and record keeping tasks of running a business, as well as a therapy practice in particular. Aside from the platform allowing me to keep as robust records and charts as is required for any individual case, their biggest selling points are their blog and customer service; their blog is updated frequently with immensely useful information on any aspect of running a psychotherapy practice. TherapyNotes Customer Service is stellar; the replies, even to complex requests or questions, are immediate (typically within two hours) and informative with step-by-step, helpful answers. I’d highly recommend the platform to any health care clinician wanting to automate and better manage their practice.